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🌟 Product Updates – December 2024

This update introduces backend enhancements, smarter lead handling, and new integration options — all designed to improve system reliability and marketing effectiveness.

🛠️ Bug Fixes

 

📧 Improved Email Validation for Bad Addresses

We enhanced the email validation process to better identify invalid email addresses previously marked as “Unknown.”

Key improvements:

  • DoNotMail responses are now flagged correctly

  • Invalid emails are blocked from future sends

    ✅ Result: Better email deliverability and reduced bounce rates

    Ref: AS-4752

 

🚀 What’s New

 

📈 CAA Page Performance Tracking

We implemented a performance monitoring foundation for critical CAA pages. This enables tracking of key metrics like:

  • Load Time

  • Time to First Byte (TTFB)

  • Time to Interactive (TTI)

  • DOM Complete

    This groundwork paves the way for future optimization and a smoother user experience.

    Ref: AS-4652

 

🔗 API Nation Integration

You’ll now see an API Nation tile in the Direct API section of the Integration Manager.

This update enables:

  • Seamless syncing between Sierra and Fello

  • Easy access to API credentials

    Ref: AS-4682

 

🗓️ Pre-Created Site Calendars

To prevent timeout issues, we’ve pre-created site calendars for all active sites.

This ensures:

  • Instant functionality when enabling calendar integrations

  • Fewer delays and integration errors

    Ref: AS-4552

 

💬 Lead Routing for Unknown Texts

We’ve expanded Unknown Lead Routing to support inbound text messages — not just calls.

New functionality includes:

  • Smart routing for texts sent to personal Dialer numbers (even group texts)

  • Support for custom rules, follow-up plans, and source tracking

  • Automated lead creation from unknown inbound texts

    Ref: AS-3643