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Add Photos & Videos to Your Text Messages

Send up to 3 photos or videos per text message in Sierra to make communication more efficient and visually engaging.

Why This Feature Matters

Adding photos or videos to your messages can:

 

  • Enhance clarity and engagement with visual context

  • Increase response rates with rich media

  • Improve lead qualification through image or video walkthroughs

 

 

Step-by-Step Instructions

 

1. Connect to the Sierra Dialer

Before sending text messages with attachments:

 

  • Enable the Sierra Dialer at the team/account level

  • Connect to the Sierra Dialer at the individual user level

    If your site doesn’t have the Dialer, contact sales@sierrainteractive.com

 

 

2. Add Photos or Videos to a Text Message

 

  • While composing a message, click “Drop file here or click to select file” under the “Attach Photo or Video” section

  • Or, drag and drop your file into that area

  • Enter text content (required) before sending the message

 

 

3. Where You Can Add Photos & Videos

You can add media attachments wherever text messaging is available in Sierra, including:

 

  • Manual texts (Lead Detail Page or Inbox)

  • Mass texts from the Lead Dashboard

  • Text message contact templates

  • Auto responders

  • Tracking links using the Tracking Link Generator

 

 

4. Attachment Limits

 

  • Maximum: 3 photo and/or video files per message

  • Mix and match photos and videos in the same message

 

 

5. File Size Limits

 

  • Photos: Up to 5MB each (auto-scaled before sending)

  • Videos: Up to 0.5MB each (~15 seconds) due to carrier limits

     

    • Tip: Use Snapchat or Instagram to record and download short videos

     

 

 

6. Accepted File Formats

 

  • Photos: .jpg, .jpeg, .png, .gif

  • Videos: .mp4, .3gp, .3g2, .h261, .h263, .h264, .mpeg, .webm, .qt

 

 

7. View Sent Media in Lead History

 

  • All media messages appear in the lead’s correspondence history

  • Accessible from the Lead Detail Page or when composing follow-up messages

 

 

Best Practices

 

  • Use clear, high-quality images that support your message

  • Keep videos under 15 seconds to meet file size limits

  • Add brief context in the message body to explain the attachment

  • Avoid sending overly large files that may fail to deliver

 

 

Troubleshooting Common Issues

 

Issue: File won’t upload

Solution: Check that file format and size meet the accepted limits

 

Issue: Message won’t send

Solution: Confirm that you’ve entered text in addition to the attachments

 

FAQs

 

How many photos or videos can I send per message?

You can send up to 3 combined photo/video attachments per text message.

 

What happens if I exceed the file size limit?

The file will fail to upload. Resize the media or record a shorter video.

 

Where can I check my MMS usage?

Go to the Dialer Billing Detail page in your admin to track MMS usage.