Admin Alerts: Post Announcements and Other Alerts to Members of Your Team

 

Why This Feature Matters

 

 

Admin Alerts help keep your team aligned and informed by enabling:

 

• Direct communication within Sierra’s admin dashboard

• Custom messages for specific users or the entire team

• Reminders for team events, process updates, or feature rollouts

 

 

 

Step-by-Step Instructions

 

 

 

1. Who Can Post Admin Alerts

 

 

• Only Primary Managers can create and publish Admin Alerts

• (Note: Future updates may allow additional Manager-level permissions)

 

 

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2. Access the Admin Alerts Page

 

 

• Click the Gear icon in the upper-right corner

• Select “Admin Alerts” from the tile menu

 

 

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3. Create and Publish an Admin Alert

 

 

• Click Create Alert

• Fill in the following fields:

   

  • Subject Line

  • Alert Content (the body of your message)

  • Call-to-Action Label (optional)

  • URL/Link (optional)

  • Emoji (displays next to logo)

  • Image Upload (Optional): JPG or PNG, optimal size 360x275px (dashboard alerts only)

   

• Choose where the alert will appear:

   

  • Dashboard/Home Page

  • Footer (Persistent Across Pages Until Dismissed)

   

• Select alert behavior:

   

  • Dismissable or Not Dismissable

  • Duration (how long the alert remains visible)

   

• Target some or all users on the account

• Click Publish to send the alert live

 

 

📝 If a Sierra system alert is active, your Admin Alert will appear on top.

 

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4. Manage Existing Alerts

 

 

• On the Admin Alerts page, view your alerts by status:

   

  • Active

  • Drafts

  • Archived

   

 

 

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Best Practices

 

 

• Use Admin Alerts for time-sensitive or high-visibility messages

• Keep messages clear and brief—think one focus per alert

• Use images for visual engagement (dashboard alerts only)

• Target only relevant users when necessary for clarity

• Schedule expiration dates to keep content fresh

 

 

 

Troubleshooting Common Issues

 

 

Issue: Alert image not displaying correctly

Fix: Ensure the file is .jpg or .png and matches the recommended dimensions of 360px by 275px

 

Issue: Users didn’t see the alert

Fix: Confirm it was targeted to the correct users and is active (not saved as a draft)

 

 

FAQs

 

 

Can Agent-level users post Admin Alerts?

No, only the Primary Manager can currently create Admin Alerts.

 

What’s the difference between a dashboard alert and a footer alert?

Dashboard alerts appear on the homepage. Footer alerts follow users across pages until dismissed.

 

Can I edit an alert after publishing?

Yes, go to the Admin Alerts Dashboard to edit, archive, or create new alerts.