--- title: Blocked Leads and How to Identify, Review, and Unblock Them description: Learn how blocking a lead works in Sierra Interactive CRM, what it prevents, and how to manage access and communication settings. image: https://www.sierrainteractive.com/wp-content/uploads/2022/07/Website-Preview-V2A.jpg --- [Skip to content](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#main-content) [Contact Support](https://help.sierrainteractive.com/helpcenter/kb-tickets/new?hsLang=en) [![Sierra Interactive logo](https://help.sierrainteractive.com/hs-fs/hubfs/sierra%20interactive%20logo.png?width=250&height=34&name=sierra%20interactive%20logo.png)](https://help.sierrainteractive.com/helpcenter?hsLang=en) - [Sierra CRM Login](https://client.sierrainteractivedev.com/login.aspx?sn=sierrainteractive.com) - [Sierra Support](https://share.hsforms.com/1-PkIvKPkRJ2Oe4iP28LPugcrxj0?__hstc=240356316.ca34a03f98730f420ad639300528f2a2.1764955183725.1783970890126.1783975123568.351&__hssc=240356316.31.1783975123568&__hsfp=3cbed2008eb4c720102b6f72b9dd6767) - [Training & Learning](https://info.sierrainteractive.com/live-training-learning-opportunities) Show submenu for Training & Learning - [Sierra Academy](https://info.sierrainteractive.com/sierra-academy) - [Live Training Sessions](https://help.sierrainteractive.com/helpcenter/join-live-training-sessions-explore-sierra-learning-resources) Show submenu for Live Training Sessions - [Tuesdays 11AM ET](https://us02web.zoom.us/j/81520282538) - [Wednesdays 1:30PM ET](https://us02web.zoom.us/j/84246589732) - [Fridays 3PM ET](https://us02web.zoom.us/j/86964951435) - [Sierra YouTube Channel](https://www.youtube.com/@sierrainteractive/featured) - [Sierra Facebook Mastermind](https://www.facebook.com/groups/sierrainteractive) - [Referral Dashboard](https://www.sierrainteractive.com/customer-referral-dashboard/) - [Operations & Closures](https://info.sierrainteractive.com/sierra-interactive-observed-holidays) - [System Status](https://status.sierrainteractive.com/) Open main navigation Close main navigation - [Sierra CRM Login](https://client.sierrainteractivedev.com/login.aspx?sn=sierrainteractive.com) - [Sierra Support](https://share.hsforms.com/1-PkIvKPkRJ2Oe4iP28LPugcrxj0?__hstc=240356316.ca34a03f98730f420ad639300528f2a2.1764955183725.1783970890126.1783975123568.351&__hssc=240356316.31.1783975123568&__hsfp=3cbed2008eb4c720102b6f72b9dd6767) - [Training & Learning](https://info.sierrainteractive.com/live-training-learning-opportunities) Show submenu for Training & Learning - [Sierra Academy](https://info.sierrainteractive.com/sierra-academy) - [Live Training Sessions](https://help.sierrainteractive.com/helpcenter/join-live-training-sessions-explore-sierra-learning-resources) Show submenu for Live Training Sessions - [Tuesdays 11AM ET](https://us02web.zoom.us/j/81520282538) - [Wednesdays 1:30PM ET](https://us02web.zoom.us/j/84246589732) - [Fridays 3PM ET](https://us02web.zoom.us/j/86964951435) - [Sierra YouTube Channel](https://www.youtube.com/@sierrainteractive/featured) - [Sierra Facebook Mastermind](https://www.facebook.com/groups/sierrainteractive) - [Referral Dashboard](https://www.sierrainteractive.com/customer-referral-dashboard/) - [Operations & Closures](https://info.sierrainteractive.com/sierra-interactive-observed-holidays) - [System Status](https://status.sierrainteractive.com/) - [Contact Support](https://help.sierrainteractive.com/helpcenter/kb-tickets/new) Search Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.sierrainteractive.com/helpcenter?hsLang=en) 2. [Lead Management](https://help.sierrainteractive.com/helpcenter/lead-management?hsLang=en) 3. [Lead Organization & Tagging](https://help.sierrainteractive.com/helpcenter/lead-management?hsLang=en#lead-organization-tagging) September 9, 2026 # Blocked Leads and How to Identify, Review, and Unblock Them ## Blocking a lead in Sierra Interactive disables their access and lets you prevent future communication from their number. ### Table of Contents 1. [Why This Feature Matters](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#why) 2. [Step-by-Step Instructions](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#step) 3. [What Happens When You Block a Lead](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#what) 4. [Best Practices](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#best) 5. [Troubleshooting Common Issues](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#issue) 6. [FAQs](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#faq) --- ### Why This Feature Matters Blocking a lead can protect your time and resources by limiting access and communication. 1. Prevents problem leads from logging in or searching properties. 2. Stops unwanted calls or messages from that lead. 3. Allows team members to confidently mark unqualified or abusive leads. [back to the top](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#top) --- ### Step-by-Step Instructions 1. Navigate to the **Leads Dashboard** or a specific **Lead Detail Page**. 2. Click the **lead status dropdown**. 3. Select **Blocked** from the list. 4. A pop-up will appear with the option to also block the lead’s phone number. 1. **Check the box** to block calls and texts from that number. 2. **Uncheck the box** if you want to allow communication but restrict site access. ![blocked\_lead](https://help.sierrainteractive.com/hs-fs/hubfs/blocked_lead.gif?width=670&height=315&name=blocked_lead.gif) --- ### What Happens When You Block a Lead - The lead can no longer log in to your website or view property listings. - Calls from their number are blocked but texting and emailing is still available. - Their lead record is still retained for historical or reporting purposes. [back to the top](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#top) --- ### Best Practices - Use this feature for spam, abusive, or disqualified leads. - Add notes to the lead record explaining why they were blocked. - Communicate with your team so everyone understands who is blocked and why. [back to the top](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#top) --- ### Troubleshooting Common Issues - **Accidentally blocked the wrong lead** Change the lead’s status back to a non-blocked option (like New or Active) and ensure their number is unblocked manually if needed. - **Blocked lead still contacting you** Double-check if the phone number checkbox was selected during blocking. You may need to update communication settings. [back to the top](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#top) --- ### FAQs - **Can the lead tell they’ve been blocked?** No. They’ll simply be unable to log in or access listings but won’t receive a notification. - **Can I unblock a lead later?** Yes. Just update their status to a different one, and if needed, manually unblock their number. - **Is blocking permanent?** No, you can change a lead’s status anytime and adjust settings as needed.  [back to the top](https://help.sierrainteractive.com/helpcenter/blocked-leads-and-how-to-identify-review-and-unblock-them#top) - [Getting Started with Sierra](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en#main-content) - [Orientation & Approvals](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en#orientation-approvals) - [Activate Your Sierra Dialer](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en#activate-your-sierra-dialer) - [CRM Setup](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en#crm-setup) - [Connect Your Data](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en#connect-your-data) - [Launch Your Website](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en#launch-your-website) - [Start Working with Leads](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en#start-working-with-leads) - [Enhance Your Site](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en#enhance-your-site) - [Video Resource Library](https://help.sierrainteractive.com/helpcenter/video-resource-library?hsLang=en#main-content) - [Webinar Recordings](https://help.sierrainteractive.com/helpcenter/video-resource-library?hsLang=en#webinar-recordings) - [Video FAQ](https://help.sierrainteractive.com/helpcenter/video-resource-library?hsLang=en#video-faq) - [IntelliSearch](https://help.sierrainteractive.com/helpcenter/video-resource-library?hsLang=en#intellisearch) - [Lead Generation & Capture](https://help.sierrainteractive.com/helpcenter/lead-generation-capture?hsLang=en#main-content) - [Sierra Digital Marketing Services](https://help.sierrainteractive.com/helpcenter/lead-generation-capture?hsLang=en#sierra-digital-marketing-services) - [Lead Tracking](https://help.sierrainteractive.com/helpcenter/lead-generation-capture?hsLang=en#lead-tracking) - [Saved Searches & IDX Settings](https://help.sierrainteractive.com/helpcenter/lead-generation-capture?hsLang=en#saved-searches-idx-settings) - [Email Marketing & Automation](https://help.sierrainteractive.com/helpcenter/lead-generation-capture?hsLang=en#email-marketing-automation) - [Lead Capture Tools](https://help.sierrainteractive.com/helpcenter/lead-generation-capture?hsLang=en#lead-capture-tools) - [IntelliSearch](https://help.sierrainteractive.com/helpcenter/lead-generation-capture?hsLang=en#intellisearch) - [Lead Engagement & Nurturing](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en#main-content) - [AI-Assisted Lead Engage](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en#ai-assisted-lead-engage) - [E-Alerts & Market Updates](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en#e-alerts-market-updates) - [Sierra Success Hub](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en#sierra-success-hub) - [Drip Campaigns](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en#drip-campaigns) - [Action Plans & Automations](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en#action-plans-automations) - [Buyer Lead Workflow](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en#buyer-lead-workflow) - [Bulk Actions](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en#bulk-actions) - [Lead Management](https://help.sierrainteractive.com/helpcenter/lead-management?hsLang=en#main-content) - [Lead Organization & Tagging](https://help.sierrainteractive.com/helpcenter/lead-management?hsLang=en#lead-organization-tagging) - [Reporting & Exports](https://help.sierrainteractive.com/helpcenter/lead-management?hsLang=en#reporting-exports) - [Platform Tools](https://help.sierrainteractive.com/helpcenter/lead-management?hsLang=en#platform-tools) - [Lead Routing & Permissions](https://help.sierrainteractive.com/helpcenter/lead-management?hsLang=en#lead-routing-permissions) - [Calling & Dialer Tools](https://help.sierrainteractive.com/helpcenter/lead-management?hsLang=en#calling-dialer-tools) - [Team Management & Accountability](https://help.sierrainteractive.com/helpcenter/lead-management?hsLang=en#team-management-accountability) - [Website Management](https://help.sierrainteractive.com/helpcenter/website-management?hsLang=en#main-content) - [Website Structure & Navigation](https://help.sierrainteractive.com/helpcenter/website-management?hsLang=en#website-structure-navigation) - [AI Visibility & SEO](https://help.sierrainteractive.com/helpcenter/website-management?hsLang=en#ai-visibility-seo) - [Website Pages & Content](https://help.sierrainteractive.com/helpcenter/website-management?hsLang=en#website-pages-content) - [DNS, Branding, & User Experience](https://help.sierrainteractive.com/helpcenter/website-management?hsLang=en#dns-branding-user-experience) - [Analytics](https://help.sierrainteractive.com/helpcenter/website-management?hsLang=en#analytics) - [Support & Account Help](https://help.sierrainteractive.com/helpcenter/support-account-help?hsLang=en#main-content) - [Contact Support](https://help.sierrainteractive.com/helpcenter/support-account-help?hsLang=en#contact-support) - [Billing & Account Changes](https://help.sierrainteractive.com/helpcenter/support-account-help?hsLang=en#billing-account-changes) - [Access & Permissions](https://help.sierrainteractive.com/helpcenter/support-account-help?hsLang=en#access-permissions) - [Industry & MLS Compliance](https://help.sierrainteractive.com/helpcenter/industry-mls-compliance?hsLang=en#main-content) - [NAR](https://help.sierrainteractive.com/helpcenter/industry-mls-compliance?hsLang=en#nar) - [Compliance and Best Practices](https://help.sierrainteractive.com/helpcenter/industry-mls-compliance?hsLang=en#compliance-and-best-practices) - [Integrations & API](https://help.sierrainteractive.com/helpcenter/integrations-api?hsLang=en#main-content) - [Communication Integrations](https://help.sierrainteractive.com/helpcenter/integrations-api?hsLang=en#communication-integrations) - [Marketing Integrations](https://help.sierrainteractive.com/helpcenter/integrations-api?hsLang=en#marketing-integrations) - [CRM Integrations](https://help.sierrainteractive.com/helpcenter/integrations-api?hsLang=en#crm-integrations) - [API & Developer Tools](https://help.sierrainteractive.com/helpcenter/integrations-api?hsLang=en#api-developer-tools) - [Calendar & Appointments](https://help.sierrainteractive.com/helpcenter/integrations-api?hsLang=en#calendar-appointments) [![Sierra Interactive logo](https://help.sierrainteractive.com/hs-fs/hubfs/sierra%20interactive%20logo.png?width=250&height=34&name=sierra%20interactive%20logo.png "Sierra Interactive logo")](https://help.sierrainteractive.com/helpcenter?hsLang=en) 1205 E Washington St #110, Louisville, KY 40206 Copyright © 2025, Sierra Interactive