Display Your Site in Different Languages & Route Your Leads Accordingly
Translate your Sierra site into other languages and automatically route leads based on their language preference.
Why This Feature Matters
This feature allows your business to:
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Support non-English speaking leads more effectively
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Deliver a better experience by displaying your site in their preferred language
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Route leads to agents who speak the same language
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Send auto-responses in the appropriate language
Step-by-Step Instructions
1. Translate Your Site Using a URL Code
To display your site in a different language, simply append the corresponding code to the end of any page URL using the format:https://www.YourSite.com/#/lang-[language code]
Example for Spanish:https://www.BestRealEstateSiteEver.com/#/lang-es
2. Automatic Tagging and Notes for Leads
When a lead registers while viewing a translated version of your site:
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A language tag (e.g., “Spanish”) is automatically added to their profile
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A Note appears in the CRM under History stating:
“This lead registered while using the translate feature to display the site in [Language Name].”
3. Route Leads Based on Language Tags
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Use language tags in your Lead Routing rules to assign leads to agents who speak the same language
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You can also assign auto-responses, texts, and voicemails in the corresponding language
4. Supported Languages and Codes
|
Language |
Code |
|---|---|
|
English |
en |
|
Spanish |
es |
|
French |
fr |
|
Italian |
it |
|
German |
de |
|
Russian |
ru |
|
Vietnamese |
vi |
|
Chinese |
zh-CN |
|
Korean |
ko |
|
Japanese |
ja |
|
Portuguese |
pt |
Best Practices
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Create a saved list of translated URLs for quick access
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Build routing rules for each supported language tag
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Prepare multi-language versions of auto-responders and voicemail scripts
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Educate your multilingual agents on how to manage these leads
Troubleshooting Common Issues
Issue: Page isn’t displaying in the selected language
Fix: Double-check that the URL ends in #/lang-[correct code] with no spaces or typos
Issue: Lead wasn’t tagged with a language
Fix: Ensure the lead registered while viewing a translated page and provided contact details during signup
FAQs
Can I change the default language of my site?
No, but you can link to translated versions using the language code URL format.
Do I need to manually add the language tag?
No. The tag is applied automatically when a lead registers through a translated URL.
Can I use language tags in action plans or drip campaigns?
Yes. You can trigger actions based on the language tag applied to each lead.