Skip to content
  • There are no suggestions because the search field is empty.

Enhance Your Messaging with Emojis: Boost Engagement and Connection

Learn how to incorporate emojis in your text messages to increase response rates and engage recipients.

Why This Feature Matters

Using emojis in your text messages can significantly enhance communication by:

  • Creating a more human and relatable interaction.
  • Increasing response rates by adding personality and emotion.
  • Making your texts stand out, especially in mass communication.

Step-by-Step Instructions

1. Connect to the Sierra Dialer

Before you can send text messages with emojis:

  • Enable the Sierra Dialer at the team/account level

  • Connect to the Sierra Dialer at the individual user level

    If your site doesn’t currently include the Sierra Dialer, contact sales@sierrainteractive.com for more information.

2. Open the Emoji Menu

  • When composing a text message, click the emoji dropdown menu

  • Choose from over 330+ emojis to insert into your message

3. Add Emojis Anywhere You Can Text

You can insert emojis wherever text messaging is available in Sierra, including:

  • Manual text messages from a lead detail page or the Inbox

  • Mass text messages from the Lead Dashboard

  • Text message contact templates

  • Auto responders

  • Tracking links via the Tracking Link Generator

4. View Emoji Use in Lead History

Once sent, any text containing emojis will appear in the lead’s:

  • Correspondence history on the lead detail page

  • Message history when sending additional texts

Best Practices

  • Use emojis that match your tone and intent—overusing them can appear unprofessional and dilute your message.
  • Test emoji appearance on different devices if using unfamiliar symbols to ensure consistency.
  • Stick with common, universally recognizable emojis to ensure clarity in communication.

Troubleshooting Common Issues

  • Issue: I don’t see the emoji option when composing a text
    • Solution: Confirm the Sierra Dialer is fully connected at both the team and user levels
  • Issue: Emojis aren’t displaying correctly for a lead
    • Solution: Some emojis may render differently depending on the recipient’s device or mobile carrier

FAQs

  • Can I create a text template that includes emojis?
    • Yess, you can add emojis to text templates for reuse across multiple leads.
  • Can I use emojis in mass texts?
    • Yes, the emoji picker is available when sending mass texts from the Lead Dashboard.
  • Are emojis available in automated messages?
    • Yes, you can include emojis in auto responders and tracking link texts.