--- title: Favicon Setup for Custom Browser Tab Branding on Your Website description: Learn how to upload or update your website’s favicon in the Sierra Interactive Account Contact Info settings for consistent browser tab branding. image: https://www.sierrainteractive.com/wp-content/uploads/2022/07/Website-Preview-V2A.jpg --- [Skip to content](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#main-content) [Contact Support](https://help.sierrainteractive.com/helpcenter/kb-tickets/new?hsLang=en) [![Sierra Interactive logo](https://help.sierrainteractive.com/hs-fs/hubfs/sierra%20interactive%20logo.png?width=250&height=34&name=sierra%20interactive%20logo.png)](https://help.sierrainteractive.com/helpcenter?hsLang=en) - [Sierra CRM Login](https://client.sierrainteractivedev.com/login.aspx?sn=sierrainteractive.com) - [Sierra Support](https://share.hsforms.com/1-PkIvKPkRJ2Oe4iP28LPugcrxj0?__hstc=240356316.ca34a03f98730f420ad639300528f2a2.1764955183725.1783970890126.1783975123568.351&__hssc=240356316.31.1783975123568&__hsfp=3cbed2008eb4c720102b6f72b9dd6767) - [Training & Learning](https://info.sierrainteractive.com/live-training-learning-opportunities) Show submenu for Training & Learning - [Sierra Academy](https://info.sierrainteractive.com/sierra-academy) - [Live Training Sessions](https://help.sierrainteractive.com/helpcenter/join-live-training-sessions-explore-sierra-learning-resources) Show submenu for Live Training Sessions - [Tuesdays 11AM ET](https://us02web.zoom.us/j/81520282538) - [Wednesdays 1:30PM ET](https://us02web.zoom.us/j/84246589732) - [Fridays 3PM ET](https://us02web.zoom.us/j/86964951435) - [Sierra YouTube Channel](https://www.youtube.com/@sierrainteractive/featured) - [Sierra Facebook Mastermind](https://www.facebook.com/groups/sierrainteractive) - [Referral Dashboard](https://www.sierrainteractive.com/customer-referral-dashboard/) - [Operations & Closures](https://info.sierrainteractive.com/sierra-interactive-observed-holidays) - [System Status](https://status.sierrainteractive.com/) Open main navigation Close main navigation - [Sierra CRM Login](https://client.sierrainteractivedev.com/login.aspx?sn=sierrainteractive.com) - [Sierra Support](https://share.hsforms.com/1-PkIvKPkRJ2Oe4iP28LPugcrxj0?__hstc=240356316.ca34a03f98730f420ad639300528f2a2.1764955183725.1783970890126.1783975123568.351&__hssc=240356316.31.1783975123568&__hsfp=3cbed2008eb4c720102b6f72b9dd6767) - [Training & Learning](https://info.sierrainteractive.com/live-training-learning-opportunities) Show submenu for Training & Learning - [Sierra Academy](https://info.sierrainteractive.com/sierra-academy) - [Live Training Sessions](https://help.sierrainteractive.com/helpcenter/join-live-training-sessions-explore-sierra-learning-resources) Show submenu for Live Training Sessions - [Tuesdays 11AM ET](https://us02web.zoom.us/j/81520282538) - [Wednesdays 1:30PM ET](https://us02web.zoom.us/j/84246589732) - [Fridays 3PM ET](https://us02web.zoom.us/j/86964951435) - [Sierra YouTube Channel](https://www.youtube.com/@sierrainteractive/featured) - [Sierra Facebook Mastermind](https://www.facebook.com/groups/sierrainteractive) - [Referral Dashboard](https://www.sierrainteractive.com/customer-referral-dashboard/) - [Operations & Closures](https://info.sierrainteractive.com/sierra-interactive-observed-holidays) - [System Status](https://status.sierrainteractive.com/) - [Contact Support](https://help.sierrainteractive.com/helpcenter/kb-tickets/new) Search Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.sierrainteractive.com/helpcenter?hsLang=en) 2. [Website Management](https://help.sierrainteractive.com/helpcenter/website-management?hsLang=en) 3. [DNS, Branding, & User Experience](https://help.sierrainteractive.com/helpcenter/website-management?hsLang=en#dns-branding-user-experience) July 15, 2026 # Favicon Setup for Custom Browser Tab Branding on Your Website ## Upload a custom favicon so your Sierra Interactive site stands out in browser tabs, bookmarks, and search results. ### Table of Contents 1. [Why This Feature Matters](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#why) 2. [Before You Begin](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#before) 3. [Step-by-Step Instructions](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#step) 4. [Best Practices](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#best) 5. [Troubleshooting Common Issues](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#issue) 6. [FAQs](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#faq) --- ### Why This Feature Matters - A favicon is the small icon that appears in browser tabs, bookmarks, and browsing history and it's often the first visual cue clients use to find your site among open tabs. - A recognizable favicon reinforces your brand every time a client returns to your website, supporting repeat visits and brand recall. - Sierra automatically generates the legacy-compatible file versions for you, so one upload covers modern and older browsers alike. [back to the top](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#top)   --- ### Before You Begin - Check your user permissions. **Primary Managers** can update the favicon by default. **Manager**-level users must have the **Can update main Account Contact Info** permission enabled in their user profile. Not sure which user type you are? See [Understanding User Types in Sierra: Primary Manager, Manager, Agent, and Lender](https://help.sierrainteractive.com/helpcenter/understanding-user-types-in-sierra-primary-manager-manager-agent-and-lender?hsLang=en). - Prepare your image file. Accepted formats are .jpg, .gif, and .png. Use a square image at the recommended size of 260px by 260px. ⚠️ A square image is required for proper display. Non-square images may appear distorted or cropped in browser tabs. [back to the top](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#top) --- ### Step-by-Step Instructions 1. From the Sierra admin, click the **gear icon**, then select **Account Contact Info**.![gear\_account\_contact](https://help.sierrainteractive.com/hs-fs/hubfs/gear_account_contact.png?width=291&height=366&name=gear_account_contact.png) 2. Scroll down to the **Favicon** section. 3. Click **Choose File** and select your favicon image.![favicon](https://help.sierrainteractive.com/hs-fs/hubfs/favicon.png?width=465&height=239&name=favicon.png) 4. Click **Save** at the bottom of the page to apply the update. Your new favicon will now display in browser tabs, bookmarks, and other browser contexts. [back to the top](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#top) --- ### Best Practices - Use a simplified version of your logo or a single recognizable mark, favicons render at very small sizes, so detail gets lost. - Choose an image with strong contrast so it stays legible against both light and dark browser themes. - Preview your site in multiple browsers (Chrome, Firefox, Safari) to confirm the favicon displays consistently. - Keep your favicon consistent with the branding on your website and marketing materials so clients make the connection instantly. [back to the top](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#top) --- ### Troubleshooting Common Issues - The new favicon isn't showing after saving. Clear your browser cache or open your site in an incognito/private window to see the update. - The favicon appears blurry or pixelated. Confirm your uploaded image is at least **260px by 260px** and square. Smaller or non-square images scale poorly in browser tabs. - The Favicon section isn't visible, or changes won't save. Contact your Primary Manager to update your permissions. [back to the top](https://help.sierrainteractive.com/helpcenter/favicon-setup-for-custom-browser-tab-branding-on-your-website#top) --- ### FAQs - **What is a favicon?** A favicon is the small icon that appears in a browser tab when your website is open. It helps clients visually identify your site, especially when multiple tabs are open. - **Can I upload a .ico file?** You don't need to upload a .jpg, .gif, or .png and Sierra automatically generates the .ico version for legacy browser compatibility. - **How long does it take for the new favicon to appear?** The change applies as soon as you save, but your browser may show the old icon until its cache refreshes. An incognito window shows the update immediately. - **Will updating my favicon affect anything else on my site?** No, the favicon only changes the icon shown in browser tabs, bookmarks, and similar browser contexts. Your site content and branding elements are unaffected. 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