Skip to content
  • There are no suggestions because the search field is empty.

How Often Does the Agent Leaderboard Data Refresh?

Agent Leaderboard data refreshes every 24–48 hours. This article shows where to find the latest update timestamp and the date range from which your data is pulled.

Why This Feature Matters

Timely data is key to performance evaluation. The Agent Leaderboard helps team leaders and agents track activity trends over time. Knowing when the data was last refreshed and what date range is displayed helps avoid misinterpreting the numbers. This context supports better decision-making and coaching.

Step-by-Step Instructions

Accessing the Agent Leaderboard

  1. Log in to your Sierra CRM.
  2. Click on the Gear Icon in the top-right navigation bar.
  3. Select Agent Leaderboard from the dropdown menu.

Locating Data Refresh Details

Once inside the Agent Leaderboard dashboard:

  1. Find the “Data Last Updated” field
    • Located in the top-left corner of the dashboard.
    • Shows how recently the data was refreshed (e.g., “8 hours ago”).
    • Data updates automatically every 24–48 hours.

  2. Find the “Date Range” field
    • Located in the top-right corner of the dashboard.
    • Displays the time period the data covers (e.g., “Previous Month”).

📸 See screenshot below for visual reference:

Best Practices

  • Let your team know the leaderboard isn’t real-time. It’s refreshed every 24–48 hours.
  • Always check the Data Last Updated timestamp before concluding recent activity.
  • Adjust the Date Range to align with weekly, monthly, or custom reporting periods.
  • Review the data on a weekly or monthly cadence with your agents and ISAs to provide coaching, identify performance trends, and recognize top contributors. Consistent check-ins help turn insights into action.

Troubleshooting Common Issues

  • “My data looks outdated.”Check the Data Last Updated timestamp.
  • “These numbers don’t look right.”Make sure the Date Range filter matches your intended timeframe.
  • Need help? Reach out to Sierra Support with a screenshot and description of what you’re seeing.

FAQs

Q: Can I manually refresh the leaderboard data?
A: No. Refreshes happen automatically every 24–48 hours.

Q: Why isn’t today’s activity showing up?
A: It’s possible the data hasn’t refreshed yet, or you're looking at a past Date Range.

Q: Does backdated activity eventually show up?
A: Yes. Once the data refreshes, all relevant activity within the selected Date Range is included.