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How to Change the Primary Domain of Your Sierra Site

Learn how to change the primary domain of your Sierra site by contacting support, and find out what to expect during the process.

Changing the primary domain of your Sierra site allows you to rebrand, improve SEO, or move to a new domain. It’s essential to manage this transition carefully to avoid any disruptions in traffic or search engine rankings. Sierra's support team can help guide you through the process to ensure a smooth changeover.

Step-by-Step Instructions

  1. Contact Sierra Support

  2. Provide Domain Information

    • Include the new domain name in your email to support, and be sure to mention that you're requesting to change the primary domain of your site.

  3. Understand the Process & Charges

    • Changing the primary domain requires significant work behind the scenes. Sierra will inform you about the reasonable one-time charge for this service.

  4. Wait for Confirmation

    • Sierra's team will assist you through the process and confirm when the domain switch is complete.

Best Practices

  • Plan Ahead: Changing your domain can affect SEO and traffic. Consider the timing and potential impact on search rankings.
  • Notify Users: If your site change is significant, notify your users about the new domain to ensure a smooth transition.

Troubleshooting Common Issues

  • Problem: Domain change request hasn’t been processed.

    • Solution: Ensure you've emailed support@sierrainteractive.com with the correct domain details. Follow up if you haven't received a response within the expected time frame.

  • Problem: Site is not redirecting after the domain change.

    • Solution: Double-check with Sierra’s support team to ensure redirects are properly set up to point to your new domain.

FAQs

  • Q: How long does it take to change my primary domain?

    • A: The domain change process typically takes some time depending on the complexity. Sierra's support team will provide you with an estimated timeline.

  • Q: Will I lose my SEO rankings during the domain change?

    • A: There is a potential for temporary fluctuation in rankings when switching domains, but Sierra's team will ensure the transition is as seamless as possible, including setting up proper redirects.

  • Q: Is there an additional cost for changing my domain?

    • A: Yes, there is a reasonable one-time charge for this service. You can contact Sierra support for more details.