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How to Enable the Call Widget on Your Site

Learn how to set up and enable the Call Widget on your site, making it easy for leads to call you directly from the homepage.

Why This Feature Matters
The Call Widget enhances user experience by providing a quick, accessible way for leads to contact you with just one click. It stays visible at the bottom of the screen, ensuring that potential clients can always reach you, especially on mobile devices and tablets. This feature helps improve response rates and ensures you don’t miss any opportunities.

Call Widget Feature

Step-by-Step Instructions

  1. Log in to your Sierra dashboard and navigate to the Gear Icon.
  2. Select Site Layout Settings.
  3. In the left-hand menu, click on Footer.
  4. Scroll down to find the Call Widget frame and enable it.
  5. The Call Widget will now display on your site. When clicked, calls will be forwarded to the ‘Header Phone’ number defined in the Footer portion of Site Layout Settings.
  6. Ensure the Header Phone number matches the number shown in the Call Widget.

Call Widget Header and Footer

Best Practices

  • Test the Call Widget to ensure it functions correctly and forwards calls to the correct number.
  • Choose a mobile-friendly phone number for the Header Phone to improve lead engagement on mobile devices.
  • Monitor any missed calls from the widget and follow up promptly to maximize lead conversion.

Troubleshooting Common Issues

  • Problem: The Call Widget isn’t showing up on my site.
    Solution: Ensure you have enabled the widget in the Site Layout Settings and check that your site is live on a mobile or tablet device, as the widget only displays on those platforms.

    Mobile or Tablet Call Widget Feature

  • Problem: Calls aren’t being forwarded to the correct number.
    Solution: Verify that the ‘Header Phone’ number in the Footer of the Site Layout Settings matches the number set in the Call Widget.

FAQs
Q: Can I customize the appearance of the Call Widget?
A: Currently, the Call Widget’s design is standard. However, you can choose the phone number to display through your Header Phone settings.

Q: Will the Call Widget appear on desktop sites?
A: No, the widget is designed to appear only on mobile devices and tablets for easy access on-the-go.

Q: What happens if a lead clicks the Call Widget?
A: The lead’s call will be forwarded to the ‘Header Phone’ number, allowing you to answer the call directly.