Why This Feature Matters
Sierra’s Referral Program offers an easy way for you to earn discounts on your subscription while helping others discover Sierra’s services. By referring friends, colleagues, or clients, you can receive up to 10% off your monthly fees for each new referral, benefiting both you and the person you recommend. It’s a win-win for your real estate network!
Step-by-Step Instructions
- Share the referral link with a potential new client: https://info.sierrainteractive.com/customer-referral-book-a-demo.
- Ask your referral to mention your first and last name, as well as your company name, when completing the form.
- Your referral must sign an agreement with Sierra to qualify.
- Once your referral is active and billing begins, you will receive a 10% discount on your monthly Sierra subscription for the next 12 months, based on your referral's base monthly rate.
- Enjoy your discount, and continue referring to earn additional savings!
Best Practices
- Share the referral link with as many people as possible to maximize your discount potential.
- Ensure your referral provides all necessary information (your name and company name) to receive credit for the referral.
- Remind your referral to sign the agreement to trigger the discount.
Troubleshooting Common Issues
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Problem: I referred a new client, but I haven’t seen my discount yet.
Solution: Ensure that your referral signed an agreement with Sierra. Your discount will begin once billing starts for your referral, though the timing may depend on development times and your respective billing dates. -
Problem: I referred a client but don’t see their discount on my bill.
Solution: If your referral's site is live and you’re not seeing the discount, contact Sierra’s billing team at Billing@SierraInteractive.com for assistance.
FAQs
Q: If I refer multiple clients, can I receive multiple discounts?
A: Yes! You can receive a 10% discount on each client’s base monthly subscription fee, applied as a credit to your own subscription.
Q: If my discount exceeds my monthly subscription fee, will Sierra pay me the difference?
A: No, you can reduce your subscription fee to $0, but you won’t receive cash back. However, if you upgrade your package or add more users, the referral discount will be applied to the higher fees.
Q: Can my discount be applied to my Google Ads or one-time charges?
A: Your discount is only applicable to your monthly subscription fees, not one-off charges or marketing budgets for Google Ads or Facebook Ads.
Q: How will I know if I’m receiving credit for my referrals?
A: The email receipt you receive when your subscription fee is processed will list all the clients for whom you're receiving a referral discount, along with the total amount.
Q: What if I referred a client, but their site is live and I don’t see the discount on my bill?
A: If this happens, please reach out to Billing@SierraInteractive.com with all the details. Our team will assist you in resolving any issues.