How to Manually Refresh the Details or Photos of a Listing

Why This Feature Matters

Sometimes MLS® updates—like photo changes or pricing edits—don’t sync to your website right away. Manually refreshing ensures your website displays the most current and accurate listing data. This can be especially helpful when showcasing your own listings or making timely updates before promoting them online.

 

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Step-by-Step Instructions

 

1. Log into the Sierra Admin

    

   • Go to your admin dashboard using your login credentials.

    

2. Navigate to the Listings Section

    

   • Click “Listings” in the main navigation.

   • You’ll land on the Featured Listings page.

    

3. Find Your Listing

    

   • Use the “Search by MLS® #” field if you have many listings.

   • If your listing doesn’t appear yet:

      

     • Click “Import New Listing”

     • Select your MLS® Region (if applicable)

     • Enter the MLS® number and select the Listing Type

     • Click Submit

     • Wait 5–10 minutes for it to process and appear in your CRM

      

    

4. Initiate the Manual Refresh

    

   • Once your listing appears, locate the green circle icon in the Action column on the right.

    

5. Confirm the Refresh Request

    

   • Click the green icon

   • An overlay will appear asking for confirmation

   • Click Yes to initiate the refresh

    

6. Wait for the Update to Process

    

   • A confirmation will appear

   • The refresh typically takes 5–10 minutes

   • Once complete, your site will show the updated photos and listing details

    

 

 

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Best Practices

 

• Use this feature immediately after making photo or detail changes in the MLS®.

• Avoid frequent unnecessary refreshes to reduce system load.

• Double-check that the MLS® number is accurate before importing.

 

 

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Troubleshooting Common Issues

 

Problem: Listing isn’t found in Featured Listings.

Solution: Use the Import New Listing option and ensure all filters are correctly set (MLS region, type, number).

 

Problem: Listing still hasn’t updated after 10 minutes.

Solution: Try refreshing the page or clearing your browser cache. If the issue persists, contact Sierra Support.

 

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FAQs

 

Q: Can I refresh multiple listings at once?

A: No, refreshes are processed one listing at a time to ensure accuracy.

 

Q: Will this delete or override custom changes I made in the CRM?

A: No, it only pulls in updated data and photos from the MLS® feed.

 

Q: How often does Sierra auto-sync with the MLS®?

A: MLS® updates typically sync several times a day, but manual refresh ensures immediate accuracy.