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How to Request MLS Search Criteria Additions to Your Sierra Site

Learn how to request additional MLS search criteria for your Sierra site to enhance both the frontend and backend search forms.

Adding more specific MLS search criteria to your site can improve user experience by offering more tailored search options. This feature helps both agents and clients find properties more easily by including customized filters for property searches. By requesting new criteria, you can ensure your site meets the evolving needs of your users and aligns with your MLS integration.

Step-by-Step Instructions

  1. Email Sierra Support

  2. Provide Required Information

    • Include the URL of your Sierra site (e.g., YourSierraSite.com).
    • Specify the name of the MLS integrated with your site (e.g., SABOR, NTREIS).
    • List the additional search criteria you’d like added (e.g., "First Floor Master Bedroom").
    • Provide 2-3 MLS numbers that display the search criteria value in the MLS (e.g., MLS #3456789).

  3. Sample Email

    • Here’s an example email to help you with your request:

    "Hi Sierra support!
    We’d love for you to add an additional search criteria to our site, TheBestREALTORSEver.com. We are integrated with GLAR. The search criteria we’d like to add is “First Floor Master Bedroom.” A few MLS numbers that display that criteria in GLAR are: MLS #123456, MLS #234567, and MLS #345678.
    Thanks!"

  4. Wait for Confirmation

    • Sierra support will process your request and confirm when the new search criteria has been added.

Best Practices

  • Provide Accurate Information: Ensure the MLS numbers you provide are accurate to avoid delays in processing your request.
  • Be Clear About Criteria: Be as specific as possible when describing the search criteria you want to add. This will help ensure it matches your needs and the MLS data.

Troubleshooting Common Issues

  • Problem: The new search criteria aren’t appearing on my site.

    • Solution: Double-check that the MLS numbers and criteria you provided are correct. Follow up with Sierra support if the issue persists.

  • Problem: I don’t see the new search criteria in the backend.

    • Solution: Confirm with Sierra support that the request has been processed correctly, and make sure you've selected the right criteria in your site's backend settings.

FAQs

  • Q: Can I request any MLS search criteria?

    • A: Yes, you can request any criteria that your MLS supports. Just make sure to provide accurate MLS numbers that display the criteria.

  • Q: How long will it take to add the new criteria?

    • A: The time it takes to process the request can vary, but Sierra support will provide you with an estimated timeline after receiving your request.

  • Q: Can I add multiple search criteria at once?

    • A: Yes, you can request multiple criteria in one email, just make sure to list them clearly.