Join Live Training Sessions & Explore Sierra Learning Resources
Get real-time answers in live expert-led sessions or learn at your own pace with videos, articles, and guided learning tracks.
Summary
Whether you're brand new to Sierra or sharpening your skills, you have multiple ways to learn the platform: drop-in live training sessions with real-time Q&A, self-paced video tutorials in Sierra Academy, searchable Help Center articles, and role-based guided learning paths. This article walks through each option so you can choose the format that fits how you learn.
Interactive Live Training Sessions
Join a live Zoom session to get real-time help from Sierra experts. These are open, drop-in group sessions so anyone can join, listen, and ask questions. Sessions run 60 to 90 minutes, and questions are answered live in the order they're received, so you may need to wait your turn.
Whether you're troubleshooting an issue or looking for best-practice tips, live sessions are your space to get help and learn from other Sierra users.
Weekly Schedule
- Tuesdays at 11:00 AM ET → Join Tuesday's Session
- Wednesdays at 1:30 PM ET → Join Wednesday's Session
- Fridays at 3:00 PM ET → Join Friday's Session
⚠️ Session days and times are subject to change. If a session link isn't working or you need immediate assistance, submit a support ticket and our team will help.
Sierra Academy & the Help Center
Prefer to learn at your own pace? Two self-serve resources are designed to guide every Sierra user, from beginner to pro:
- Sierra Academy offers video tutorials that walk you through Sierra's features step by step.
- The Help Center is your searchable hub for in-depth articles, best practices, and how-tos.
FAQs
- Do I need to register in advance for a live training session?
No, sessions are open, drop-in style. Click the Zoom link for the session you want to attend at the scheduled time. - What can I ask about during a live session?
Anything Sierra-related including troubleshooting, feature walkthroughs, or best-practice guidance. Questions are answered in the order they're received.