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Join our Private Mastermind Group on Facebook

Community learning, networking & strategy for Sierra Interactive clients.

Table of Contents

  1. Why This Feature Matters

  2. Step-by-Step Instructions

  3. Best Practices

  4. Troubleshooting Common Issues

  5. FAQs

Summary

The Sierra Facebook Mastermind Group is a private community designed to help Sierra clients connect, collaborate, and share best practices. This group encourages engagement, idea-sharing, and peer-to-peer learning while maintaining a respectful, positive environment aligned with Sierra Interactive’s core values.facebook 1

Why This Matters

The Mastermind Group is more than just a discussion forum, it’s a space to:

  • Learn from other Sierra users’ real-world experiences.
  • Collaborate on strategies for better platform adoption.
  • Share wins and celebrate success.
  • Hear directly from Sierra with tips, updates, and insights.

By engaging with this community, you’ll strengthen your knowledge of the platform and build connections with peers who are facing similar challenges and opportunities.

Step-by-Step Instructions

How to Join the Sierra Mastermind Group

  1. Visit the Group
     Go to Sierra’s Mastermind Group on Facebook.
  2. Request to Join
     Answer the required membership questions:
    1. What is your Sierra site URL? (Example: MySierraWebsite.com)
    2. Who is the Primary Manager for your account? (The person who signed your contract with Sierra.)
    3. Confirm your understanding that the group is for best practice sharing, not support requests.
  3. Engage with the Community
    1. Ask questions and share insights with peers.
    2. Learn from experts and community leaders.
    3. Receive updates and resources directly from Sierra.

Community Guidelines & Group Rules

  • Be Kind and Courteous: Treat others with respect. Healthy debates are welcome, but kindness is required.
  • No Hate Speech or Bullying: Everyone should feel safe. Discrimination or degrading comments will not be tolerated.
  • No Promotions or Spam: Share value, not self-promotion. Avoid irrelevant links, ads, or spam.
  • Work Hard, Have Fun, Share Wins: Celebrate your successes and help inspire others.

Direct Questions Appropriately:

  • Partner Information: Learn more about Sierra platform partners here and reach out to them directly with service-related questions.

Troubleshooting Common Issues

  • Membership request denied: Double-check that you provided your Sierra site URL and Primary Manager name accurately. Incomplete or incorrect responses may delay approval.
  • Can’t access the group: Ensure you’re logged into Facebook with the account you used to request access.
  • My post was denied: We reserve the right to decline, remove, or lock any post if we find that it violates our Group Rules or does not follow the overall intent of our group. The same applies to comments or replies on posts.

FAQs

  • Can I get technical support through the group?
    No. All Sierra Interactive support requests should go directly to our customer support team by ticket or phone. The group is for sharing best practices and building community.

  • Can I promote my own services or events in the group?
    No. Promotions, spam, or self-serving links are not allowed.

  • Who monitors the group?
    Sierra’s Customer Experience team helps moderate to ensure a positive environment and will step in if support-related issues are raised.