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Maximize Your Client Engagement With Mass Voicemails

Quickly send pre-recorded voicemails to up to 250 leads at once without ringing their phones. Save time and enhance communication with leads through efficient voicemail management.

Why This Feature Matters

Mass voicemail functionality is pivotal for real estate professionals managing multiple leads. Here’s why it matters:

  • Efficiency in Communication: Enables efficient, one-to-many voice communication with leads. Triggers voicemail transcription from most iOS and Android phones.
  • Time Savings: Eliminates the need to call each lead individually, allowing your team to focus on more critical tasks.
  • Enhanced Engagement: Consistent messaging improves lead engagement, keeping your top-of-mind with potential clients.
  • Flexible Control: Offers the ability to customize recordings and voicemail delivery according to lead types—buyers, sellers, or lenders.

Real-world Examples:

  • A busy agent can send personalized mass voicemails to 50 leads in a fraction of the time it would take to make individual calls, resulting in faster engagement and increased conversion rates.

Step-by-Step Instructions

1. Enable the Dialer and Required Permissions

  • Enable the Sierra Dialer at the account level

  • Ensure each user is connected to the Dialer in their profile

Navigate to Gear Icon → Voice And Text Settings and:

    • Toggle Enable Mass Voicemail Functionality to Yes

    • (Optional) Toggle Allow Agent-level Users to Send Mass Voicemails to Yes

2. Select Leads from the Lead Dashboard

  • Go to the Lead Dashboard

  • Select one or more leads

  • A new action bar will appear – click Send Voicemail to Leads

3. Choose or Record a Voicemail Message

Option A: + Record New Message

Record via:

    • Headset

    • Call-in with phone

    • Upload a .mp3 or .wav file

  • Add a title and optional script for future reference

Option B: Use Voice Messages Manager

  • Choose from previously recorded voicemails in your own or another user’s Voice Messages Manager

  • (Manager-level users can preview and select messages from other users)

4. Confirm Caller ID Based on Lead Type

  • Buyer leads → Buyer’s Sierra Dialer Number

  • Seller leads → Listing Agent’s Sierra Dialer Number

  • Buyer/Seller combo → Choose which Dialer Number to use

  • Lender-level users → Lender’s Dialer Number used as Caller ID

5. Submit Voicemail Drop

  • Voicemail will be delivered directly to the lead’s voicemail inbox

  • Their phone will not ring

Best Practices

  • Record voicemails with clear, concise messaging and a call to action

  • Use different voicemails for lead types (buyer, seller, lender) for relevance

  • Monitor your voicemail drop limits to avoid overage charges

  • Preview voicemail recordings before sending to ensure accuracy

Troubleshooting Common Issues

Issue: Voicemail not delivered

Solution: Ensure the number is U.S. or Canadian-based. International numbers are not supported.

Issue: Agent unable to send voicemails

Solution: Confirm the agent has permission enabled in Voice And Text Settings

FAQs

Q: What’s the daily and per-send limit for voicemail drops?

A: You can send up to 250 voicemail drops at one time, and 1,000 per day across your account.

Q: Are voicemail drops billed separately?

A: Your plan includes 500 voicemail drops per month. Additional usage is billed at $5 per 100 drops.

Q: How can I track my usage?

A: Go to the Dialer Billing Detail page in your admin settings.

Q: Will the lead’s phone ring when I send a voicemail?

A: No. The voicemail appears automatically without the phone ringing.