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Platform Performance Enhancements & Upcoming Improvements — FAQ

We’ve rolled out a series of back-end upgrades that speed up the Leads Dashboard by 30–40 %, streamline API lead retrieval, and pave the way for faster MLS listing updates. This article explains what changed, how to spot the improvements, and what to do if something still feels slow.

FAQs

Client Says / Asks

Recommended Response Snippet

“I’m still seeing delays on the Leads Dashboard.”

“I’m so sorry to hear you’re still running into delays—that’s understandably frustrating, especially when you’re trying to stay efficient. We recently released a set of performance upgrades to the Leads Dashboard that have resulted in a 30–40 % improvement in load time for most users.  \n\nJust to narrow this down, can you let me know what actions feel slower than expected? We can jump on a quick troubleshooting call if that’s easier.\n\nI’ll take this back to our team right away so we can make sure your experience reflects the improvements we’ve rolled out.”

“Can you explain more about the API changes?”

“Absolutely! We’ve streamlined the lead retrieval process in our API—developers can now submit a CSV list of email addresses in a single findLead API call and receive all matching leads at once. This removes the need to loop requests one-by-one, reducing both code complexity and response time. If you’re integrating with external systems or lead sources, this is a great time to revisit how your connections are built. Let me know if you’d like our API documentation or have other questions.”

“Thanks for the update, but what about the MLS listing delays?”

“Great question, and I appreciate you keeping an eye on what’s next. We’re actively working on modernizing our MLS data processing systems to ensure faster and more reliable listing updates across Sierra CRM and IDX sites. This enhancement will improve our services and create a better experience for everyone. If MLS delays are impacting your team now, let me know the specific board or listings and I’ll escalate this with our MLS Support team in the meantime.”

“I didn’t notice a difference—what should I be looking for?”

“That’s a fair point, and it’s great you’re checking in. These speed updates are most noticeable when filtering leads, switching between Lead Detail pages, or running larger searches in the dashboard. If you’re routinely moving through call lists or managing many leads daily, the difference should be tangible. Are there specific workflows where things still feel slow? I’m happy to investigate or walk through the new performance experience with you.”

“This is great—anything else coming soon?”

“I’m so glad to hear that—thank you for your feedback! Yes, there’s more on the way. We’re currently working on a major MLS listing processing overhaul, which will deliver faster and even more reliable listing updates. Plus, we’re continuing to monitor platform performance with new real-time tools, so your experience only continues to improve. We’ll keep you posted as new enhancements roll out.”