Sierra Interactive Holiday Schedule and Support Availability
View the complete Sierra Interactive holiday schedule and professional development offsite dates to plan for support team availability and access self-service resources.
Sierra Interactive 2026 Holiday Schedule and Support Availability
To ensure transparency and help you plan your operations, Sierra Interactive has released its 2026 schedule for observed holidays and company-wide training events. During these specific dates, the availability of the support team will be adjusted.
Below is the complete list of closures and limited-availability periods for 2026.
2026 Observed Holidays
Sierra Interactive will observe the following holidays in 2026. Please be aware that during these dates, the support team will be unavailable, and you may experience longer than usual wait times upon their return.
- New Year's Day: Thursday, January 1, 2026
- Martin Luther King Jr. Day: Monday, January 19, 2026
- Memorial Day: Monday, May 25, 2026
- Juneteenth: Friday, June 19, 2026
- Independence Day (Observed): Friday, July 3, 2026
- Labor Day: Monday, September 7, 2026
- Thanksgiving: Thursday, November 26, 2026
- Day After Thanksgiving: Friday, November 27, 2026
- Christmas Eve: Thursday, December 24, 2026
- Christmas Day: Friday, December 25, 2026
Regular operations will resume on the next business day following each holiday.
Professional Development Offsite
In addition to standard holidays, the Sierra Interactive Support Team will participate in an all-company Professional Development Offsite.
- Dates: Tuesday, January 27, 2026, to Thursday, January 29, 2026
During the offsite period, the support team will operate with limited staff. The team will prioritize urgent matters, specifically:
- Platform outages
- Critical functionality impairments
Responses for non-urgent items may be delayed during this time.
Alternative Support Resources
If you require assistance when live support is unavailable or limited, you can utilize the following self-service resources:
- Mastermind Community: Ask questions and connect with other users.
- Help Center: Search for documentation and guides.
- Sierra Academy Courses: Watch training videos to troubleshoot or learn new features.
Reporting Urgent Issues
Visit our System Status Page to see if your experience is part of a known outage or scheduled maintenance.
If everything looks normal but you’re still encountering critical issues, submit a ticket.