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Streamline Your Communication with Group Text

Easily message multiple contacts in one thread for better collaboration.

Why This Feature Matters

Real estate professionals often need to communicate with spouses, lenders, partners, or investors at the same time. With Group Text, you can create a single thread where everyone sees and replies to the same messages.

This feature saves you time, minimizes communication errors, and helps keep everyone in the loop. For example, when introducing a potential buyer to a lender, both parties can ask questions right away, leading to faster decision-making.

Requirements to Use Group Text

  • Any user with a connected Dialer and a personal Dialer number assigned can send group texts.

    Manage personal numbers in: Dialer Settings → Personal Numbers

Group Text is only available to clients on the Growth Package.

Step-by-Step Instructions

  1. Go to the Lead Detail Page

  2. Navigate to the Text tab

  3. Click the [+] button to add additional phone numbers

    • Leads: Add the lead, their secondary number, Linked Leads, or manually input a new number

    • Team: Add other Sierra users with personal Dialer numbers

    • Selected: View/edit who’s included in the message

      Use the three tabs in the overlay to add participants:

  5. Click “Add to Message”

  6. Compose your message and click Send Text

Optional Features

  • Insert Listings

    You can insert a property listing into a group message, but recipients won’t be auto-logged in as they would be in 1:1 messages.

  • Attach Photos or Videos

    Group texts support media attachments (MMS format).

  • Name a Group

    After creating a group, give it a name for easier reference. Names are visible in the lead’s communication history and inbox.

Best Practices

  • Use groups to introduce multiple parties (e.g., buyer + lender)

  • Name recurring groups (e.g., “Hollow Creek Investors”)

  • Quickly add participants using the Team, Leads, and Linked Leads tabs

  • Max group size: 10 numbers total, including your own

Troubleshooting Common Issues

Problem: Can’t send a group text

Solution: Ensure you have a personal Dialer number assigned and are on the Growth Package.

 

Problem: Group message stuck in “Queued” status

Solution: Recreate the group using a different participant order. Then contact support@sierrainteractive.com with the details.

 

Problem: Can’t archive in Manager View

Solution: Group texts must be archived individually by each participant before archiving from Manager View.

FAQs

Q: What’s the difference between Group Text and Mass Text?

A:

  • Mass Text = Sends the same message to multiple leads individually (like BCC in email)

  • Group Text = One shared thread where all recipients can see and respond (like CC in email)

Q: Can I send group texts from the mobile app?

A: Yes. Use the lead detail page and tap the ellipsis (…) > “Send Group Text (Beta)”

Q: What does GMMS mean?

A: GMMS = Group MMS, the technical term for group text messages.

Q: How is Group Text billed?

A: Each outbound recipient = 1 MMS charge. One inbound group text = 1 inbound MMS (regardless of participant count).