Taking Data Security and Availability Seriously

 

Why This Feature Matters

 

 

In today’s digital environment, real estate businesses depend on secure, reliable platforms. Sierra’s commitment to security and availability means:

 

• Your customer data is protected and recoverable

• Downtime is minimized in the event of incidents

• Industry best practices are integrated across systems and processes

• You can trust Sierra to meet high standards of operational excellence

 

 

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Step-by-Step Overview of Our Security Practices

 

 

 

1. Data Protection & Backup

 

 

• Backups twice per day of customer data

• Real-time transaction log backups

• Stored in geo-redundant environments

• All backups retained for 14 days

• Ensures minimal data loss and rapid recovery in case of a data event

 

 

 

2. Platform Security & Infrastructure

 

 

• Built on Microsoft Azure, which includes:

   

  • Web Application Firewall (WAF)

  • Continuous monitoring and automated security tools

   

• Weekly vulnerability scans across all applications

• Active risk register maintained and tracked via our internal engineering platform

 

 

 

3. Third-Party Partnerships

 

 

• Strategic use of Cloudflare edge services, including:

   

  • DDoS detection and mitigation

  • Bot filtering and individual CRM/site protections

   

• Partnering only with vendors who align with shared responsibility model and high security standards

 

 

 

4. Culture of Security Awareness

 

 

• Monthly phishing simulations for employees

• Quarterly training sessions on security topics

• Comprehensive internal security policies and procedures

• Security baked into every step of the product lifecycle—from development to deployment

 

 

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Best Practices We Follow

 

 

• General security best practices for data storage and transmission

• Microsoft and Azure standards for data security planning and operations

• DevSecOps principles to maintain secure code and infrastructure

• Frequent internal reviews and remediation of potential risks

 

 

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Troubleshooting Common Questions

 

 

• Can Sierra restore my data if something happens?

  Yes. Our frequent, geo-redundant backups ensure fast recovery.

• Is Sierra compliant with major security standards?

  While not tied to a specific compliance framework, Sierra adopts best-in-class practices and tools for modern security posture.

• What should I do if I have a security concern?

  Email support@sierrainteractive.com and our team will promptly address your inquiry.

 

 

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FAQs

 

 

How often is customer data backed up?

Twice per day, with real-time transaction logs and 14-day retention.

 

What kind of security monitoring is in place?

Sierra uses Microsoft Azure tools, Cloudflare protections, and weekly vulnerability scans.

 

What happens if my CRM site is targeted in an attack?

Our Cloudflare services provide automated DDoS detection, bot mitigation, and other protections to maintain uptime and security.