Update Your Site’s Favicon in “Account Contact Info”
Upload a favicon to display a small branded icon in the browser tab when someone visits your site.
Why This Feature Matters
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Boosts brand recognition and professionalism
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Helps users quickly identify your site when multiple tabs are open
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Easy to update and syncs across modern and legacy browsers automatically
Step-by-Step Instructions
1. Verify User Permissions
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Primary Managers can update the favicon by default
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Manager-level Users must have the permission “Can update main Account Contact Info” enabled in their user profile
2. Access the ‘Account Contact Info’ Page
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From the Sierra admin, click the gear icon, then choose Account Contact Info
3. Locate the “Favicon” Section
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Scroll down to the section labeled Favicon
4. Upload Your Favicon Image
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Click Choose File and upload your favicon image
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Accepted formats: .jpg, .gif, .png
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Recommended size: 260px by 260px
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Use a square image for best results
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5. Save Changes
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Click Save at the bottom of the Account Contact Info page to apply the update
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Your new favicon will now display in browser tabs, bookmarks, and other browser contexts
Best Practices
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Use a simplified version of your logo or a recognizable icon
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Avoid detailed images—they may not render well at smaller sizes
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Always preview in multiple browsers (Chrome, Firefox, Safari) for consistency
Troubleshooting Common Issues
Issue: Favicon not showing immediately
Fix: Clear your browser cache or view the site in an incognito window to see the update
Issue: Favicon appears blurry
Fix: Ensure your uploaded image is at least 260x260px and is square for proper scaling
FAQs
Q: What is a favicon?
A: A favicon is the small icon that appears in a browser tab when your website is open. It helps users visually identify your site.
Q: Can I use a .ico file?
A: No need—Sierra automatically generates the .ico file for legacy browser compatibility.
Q: Do I need to use a square image?
A: Yes, a square image ensures proper formatting and prevents distortion.