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Update Your Site’s REALTOR® Header Image in “Account Contact Info”

Upload a new REALTOR® header image to appear in saved searches, market updates, and flyers.

 

Why This Feature Matters

 

 

  • Ensures brand consistency across all client-facing emails and printables

  • Allows agents and teams to update visuals when logos or branding change

  • Saves time by auto-updating multiple communications with a single upload

 

 

 

 

Step-by-Step Instructions

 

 

1. Verify User Permissions

 

  • The Primary Manager can update the REALTOR® header image by default

  • Manager-level Users must have the permission “Can update main Account Contact Info” enabled in their user profile

 

 

2. Access ‘Account Contact Info’

 

  • From the Sierra admin, click the gear icon, then select Account Contact Info

 

 

3. Locate the REALTOR® Header Image Section

 

  • Scroll to the section titled Email / Flyer Header Image

  • Click Choose File to upload a new image

 

 

4. Upload Your Image

 

  • Accepted formats: .jpg, .gif, or .png

  • Recommended dimensions: 700px wide x 160px tall

     

    • Larger images will be resized to fit

    • Cropping before upload is strongly advised for best results

     

 

 

5. Save Changes

 

  • Click Save at the bottom of the Account Contact Info page to finalize the update

 

 

 

 

Best Practices

 

 

  • Use a transparent .png or clean design with minimal text for better visual compatibility

  • Always preview your saved search e-alerts after updating to confirm display

  • Maintain uniform branding by using the same header image across all communication types

 

 

 

 

Troubleshooting Common Issues

 

 

Issue: New header doesn’t display in auto-responder emails

Fix: If those templates were customized manually, update the image directly within Auto Responders

 

Issue: Image looks stretched or blurry

Fix: Resize your image to exactly 700x160px before uploading to avoid automatic scaling

 

 

 

FAQs

 

 

Q: Where does this REALTOR® header image appear?

A: It shows up in saved search e-alerts, market update emails, and printable flyers by default.

 

Q: Can I use a different header for each email type?

A: No. The same image is used across all applicable locations unless manually overridden in Auto Responders.

 

Q: Will this affect auto-responder emails?

A: Yes, unless those auto-responders have already been manually customized—then you’ll need to update them individually.