---
title: Can You Search Conversations with Clients? 
description: "In this quick video FAQ, we answer a common question: \"Can you search conversations with clients?\" The short answer is YES. We'll show you how to easily locate any lead's complete communication history, ensuring you're always prepared and informed."
image: https://www.sierrainteractive.com/wp-content/uploads/2022/07/Website-Preview-V2A.jpg
---

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August 4, 2026

# Can You Search Conversations with Clients? 

## Find any lead's full phone, text, and email history in one place using Sierra Interactive's lead search and Lead Detail Page.

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