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How to Change Nameservers in GoDaddy

This article walks you through how to update your domain’s nameservers in GoDaddy when Sierra Interactive requests the change.

Why Domain Nameservers Matters

Nameservers control where your domain points on the internet. Updating them correctly ensures your website, email, and lead delivery function as expected.

Sierra Interactive may ask you to update your nameservers during:

  • Initial website setup
  • Domain transfers
  • Infrastructure or security updates
  • DNS-related troubleshooting

For an overview of domains, DNS, and responsibilities, see:

👉 How Domains, DNS, and Support Requests Work

For submitting DNS updates through Sierra Support, see:

👉 Submit a DNS Update Request to Sierra Support

Table of Contents

  1. Before You Begin

  2. Step-by-Step Instructions

  3. What Happens Next

  4. Best Practices

  5. Troubleshooting & Common Questions

Before You Begin

Before making any changes, ensure you have:

  • Access to your GoDaddy account
  • The nameserver values provided by Sierra Support
  • Confirmation that Sierra requested this change

Do not change nameservers unless instructed by Sierra.

Step-by-Step Instructions

Step 1: Log in to GoDaddy

  1. Go to GoDaddy.com.
  2. Log in to your account.
  3. From your account dashboard, select My Products.

Step 2: Locate Your Domain

  1. Find the domain you want to update.
  2. Click DNS or Manage DNS next to the domain.

Step 3: Open Nameserver Settings

  1. Scroll to the Nameservers section.
  2. Click Change or Edit.

Step 4: Select Custom Nameservers

  1. Choose I’ll use my own nameservers or Custom.
  2. Enter the nameserver values exactly as provided by Sierra Support.
    Example (your values may differ):
    ns1.example.com
    ns2.example.com

Step 5: Save Your Changes

  1. Click Save or Confirm.
  2. A confirmation message should appear indicating the update was successful.

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What Happens Next

  • Nameserver changes can take several hours to propagate; sometimes up to 48 hours.
  • Your website or email may appear inconsistent during this time
  • Sierra Support monitors the update and completes any remaining configuration

Sierra Support will monitor and complete any remaining configuration once propagation is complete.

Best Practices

  • Copy and paste nameserver values to avoid typos
  • Do not remove or add extra nameservers
  • Avoid making additional DNS changes unless instructed
  • Allow time for propagation before testing
  • Contact Sierra Support if you encounter errors

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Troubleshooting & Common Questions

Troubleshooting Common Issues

  • I don’t see an option to change nameservers
    Make sure you are logged into the correct GoDaddy account and managing the correct domain.

  • GoDaddy shows a warning message
    Warnings are normal when changing nameservers. Review carefully and proceed only if the nameservers match what Sierra provided.

  • My site or email stopped working after the change
    This can happen temporarily during propagation. If issues persist beyond 24–48 hours, contact Sierra Support.

FAQs

  • Will changing nameservers affect my email?
    It can temporarily. Sierra configures email settings after nameserver changes are complete.

  • Can I undo the change if something goes wrong?
    Yes, but do not revert changes without first contacting Sierra Support.

  • Do I need to notify Sierra after I update nameservers?
    Yes. Reply to your support ticket confirming the change has been completed.

  • How often do I need to do this?
    Most clients only change nameservers once unless switching domains or registrars.

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