--- title: How to Change Nameservers in Namecheap description: Learn how to change nameservers in Namecheap step by step when Sierra Interactive requests an update to your domain. image: https://www.sierrainteractive.com/wp-content/uploads/2022/07/Website-Preview-V2A.jpg --- [Skip to content](https://help.sierrainteractive.com/helpcenter/how-to-change-nameservers-in-namecheap#main-content) [Contact Support](https://help.sierrainteractive.com/helpcenter/kb-tickets/new?hsLang=en) [![Sierra Interactive logo](https://help.sierrainteractive.com/hs-fs/hubfs/sierra%20interactive%20logo.png?width=250&height=34&name=sierra%20interactive%20logo.png)](https://help.sierrainteractive.com/helpcenter?hsLang=en) - [Sierra CRM Login](https://client.sierrainteractivedev.com/login.aspx?sn=sierrainteractive.com) - [Sierra Support](https://share.hsforms.com/1-PkIvKPkRJ2Oe4iP28LPugcrxj0?__hstc=240356316.ca34a03f98730f420ad639300528f2a2.1764955183725.1783970890126.1783975123568.351&__hssc=240356316.31.1783975123568&__hsfp=3cbed2008eb4c720102b6f72b9dd6767) - [Training & Learning](https://info.sierrainteractive.com/live-training-learning-opportunities) Show submenu for Training & Learning - [Sierra Academy](https://info.sierrainteractive.com/sierra-academy) - [Live Training Sessions](https://help.sierrainteractive.com/helpcenter/join-live-training-sessions-explore-sierra-learning-resources) Show submenu for Live Training Sessions - [Tuesdays 11AM ET](https://us02web.zoom.us/j/81520282538) - [Wednesdays 1:30PM ET](https://us02web.zoom.us/j/84246589732) - [Fridays 3PM ET](https://us02web.zoom.us/j/86964951435) - [Sierra YouTube Channel](https://www.youtube.com/@sierrainteractive/featured) - [Sierra Facebook Mastermind](https://www.facebook.com/groups/sierrainteractive) - [Referral Dashboard](https://www.sierrainteractive.com/customer-referral-dashboard/) - [Operations & Closures](https://info.sierrainteractive.com/sierra-interactive-observed-holidays) - [System Status](https://status.sierrainteractive.com/) Open main navigation Close main navigation - [Sierra CRM Login](https://client.sierrainteractivedev.com/login.aspx?sn=sierrainteractive.com) - [Sierra Support](https://share.hsforms.com/1-PkIvKPkRJ2Oe4iP28LPugcrxj0?__hstc=240356316.ca34a03f98730f420ad639300528f2a2.1764955183725.1783970890126.1783975123568.351&__hssc=240356316.31.1783975123568&__hsfp=3cbed2008eb4c720102b6f72b9dd6767) - [Training & Learning](https://info.sierrainteractive.com/live-training-learning-opportunities) Show submenu for Training & Learning - [Sierra Academy](https://info.sierrainteractive.com/sierra-academy) - [Live Training Sessions](https://help.sierrainteractive.com/helpcenter/join-live-training-sessions-explore-sierra-learning-resources) Show submenu for Live Training Sessions - [Tuesdays 11AM ET](https://us02web.zoom.us/j/81520282538) - [Wednesdays 1:30PM ET](https://us02web.zoom.us/j/84246589732) - [Fridays 3PM ET](https://us02web.zoom.us/j/86964951435) - [Sierra YouTube Channel](https://www.youtube.com/@sierrainteractive/featured) - [Sierra Facebook Mastermind](https://www.facebook.com/groups/sierrainteractive) - [Referral Dashboard](https://www.sierrainteractive.com/customer-referral-dashboard/) - [Operations & Closures](https://info.sierrainteractive.com/sierra-interactive-observed-holidays) - [System Status](https://status.sierrainteractive.com/) - [Contact Support](https://help.sierrainteractive.com/helpcenter/kb-tickets/new) Search Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.sierrainteractive.com/helpcenter?hsLang=en) 2. [Getting Started with Sierra](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en) 3. [Launch Your Website](https://help.sierrainteractive.com/helpcenter/getting-started-with-sierra?hsLang=en#launch-your-website) July 17, 2026 # How to Change Nameservers in Namecheap ## This article walks you through how to update your domain’s nameservers in Namecheap when Sierra Interactive requests the change. ### Why DNS & Nameservers Matter Nameservers determine where your domain points on the internet. Updating them correctly ensures your website, email, and lead delivery continue to function properly. Sierra Interactive may ask you to change your nameservers during: - Initial website setup - Domain transfers - Infrastructure or security updates - DNS-related troubleshooting > 👉For an overview of domains, DNS, and responsibilities, see: [How Domains, DNS, and Support Requests Work](https://help.sierrainteractive.com/helpcenter/how-domains-dns-and-support-requests-work?hsLang=en) > > 👉For submitting DNS updates through Sierra Support, see:[Submit a DNS Update Request to Sierra Support](https://help.sierrainteractive.com/helpcenter/submit-a-dns-update-request-to-sierra-support?hsLang=en) --- ### Table of Contents 1. [Before You Begin](https://help.sierrainteractive.com/helpcenter/how-to-change-nameservers-in-namecheap#before) 2. [Step-by-Step Instructions](https://help.sierrainteractive.com/helpcenter/how-to-change-nameservers-in-namecheap#steps) 3. [What Happens Next](https://help.sierrainteractive.com/helpcenter/how-to-change-nameservers-in-namecheap#next) 4. [Best Practices](https://help.sierrainteractive.com/helpcenter/how-to-change-nameservers-in-namecheap#best) 5. [Troubleshooting & Common Questions](https://help.sierrainteractive.com/helpcenter/how-to-change-nameservers-in-namecheap#faqs) --- ### Before You Begin Before making any changes, confirm that: - You have access to your **Namecheap account** - Sierra Support has provided the **exact nameserver values** - Sierra has specifically instructed you to make this change Do **not** change nameservers unless directed by Sierra Support. --- ### Step-by-Step Instructions  ⚠️ Namecheap is a third-party platform and their interfaces may change. If the screens you see differ from these steps, refer to Namecheap's own documentation for the most current instructions.  #### Step 1: Log in to Namecheap 1. Go to Namecheap.com. 2. Log in to your account. 3. Select **Dashboard** from the top navigation. #### Step 2: Locate Your Domain 1. In the left-hand menu, click **Domain List**. 2. Find the domain you want to update. 3. Click **Manage** next to the domain. #### Step 3: Open Nameserver Settings 1. On the **Domain** tab, locate the **Nameservers** section. 2. Click the dropdown menu. #### Step 4: Select Custom DNS 1. From the dropdown, choose **Custom DNS**. 2. Enter the nameserver values exactly as provided by Sierra Support. *Example (your values may differ):* *ns1.example.com* *ns2.example.com* Do not add extra nameservers or remove required ones. #### Step 5: Save Your Changes 1. After entering the nameservers, changes are saved automatically. 2. Confirm the new nameservers appear in the list. [back to the top](https://help.sierrainteractive.com/helpcenter/how-to-change-nameservers-in-namecheap#top) --- ### What Happens Next - Nameserver changes typically begin propagating within a few hours (up to 48 hours in some cases) - Website or email may appear inconsistent during this period - Sierra Support monitors updates and completes configuration --- ### Best Practices - Copy and paste nameserver values to avoid errors - Avoid making additional DNS changes unless instructed - Allow time for propagation before testing - Notify Sierra Support once the update is complete - Contact Support if you encounter errors or warnings [back to the top](https://help.sierrainteractive.com/helpcenter/how-to-change-nameservers-in-namecheap#top) --- ### Troubleshooting & Common Questions #### Troubleshooting Common Issues - **I don’t see the Custom DNS option**Make sure you are managing the correct domain and logged into the correct Namecheap account. - **My site or email stopped working after the change**Temporary disruption can occur during propagation. If issues persist beyond 24–48 hours, contact Sierra Support. - **I accidentally entered the wrong nameserver**Update the entry immediately and notify Sierra Support so they can verify the configuration. #### FAQs - **Will changing nameservers affect my email?**It may temporarily. Sierra will configure email settings once propagation is complete. - **Do I need to confirm the change with Sierra?**Yes. Reply to your support ticket confirming the nameserver update. - **How often will I need to do this?**Most clients only change nameservers once unless switching domains or registrars. - **Can I revert the change myself?**Do not revert changes without contacting Sierra Support first. 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Sierra configures email settings after nameserver changes are complete." }, "name" : "Will changing nameservers affect my email?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, but do not revert changes without first contacting Sierra Support." }, "name" : "Can I undo the change if something goes wrong?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Reply to your support ticket confirming the change has been completed." }, "name" : "Do I need to notify Sierra after I update nameservers?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Most clients only change nameservers once unless switching domains or registrars." }, "name" : "How often do I need to do this?" } ] } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://help.sierrainteractive.com/helpcenter/#howto-2", "@type" : "HowTo", "author" : { "@id" : "https://help.sierrainteractive.com/helpcenter/#organization" }, "description" : "Before making any changes, confirm that:\n\nYou have access to your Namecheap account\nSierra Support has provided the exact nameserver values\nSierra has specifically instructed you to make this change\n\nDo not change nameservers unless directed by Sierra Support.", "isPartOf" : { "@id" : "https://help.sierrainteractive.com/helpcenter/#website" }, "mainEntityOfPage" : { "@id" : "https://help.sierrainteractive.com/helpcenter/#howto-2" }, "name" : "Step-by-Step Instructions to Change Nameservers in Namecheap", "publisher" : { "@id" : "https://help.sierrainteractive.com/helpcenter/#organization" }, "step" : [ { "@type" : "HowToStep", "text" : "Step 1: Log in to Namecheap\nGo to Namecheap.com.\nLog in to your account.\nSelect Dashboard from the top navigation." }, { "@type" : "HowToStep", "text" : "Step 2: Locate Your Domain\nIn the left-hand menu, click Domain List.\nFind the domain you want to update.\nClick Manage next to the domain." }, { "@type" : "HowToStep", "text" : "Step 3: Open Nameserver Settings\nOn the Domain tab, locate the Nameservers section.\nClick the dropdown menu." }, { "@type" : "HowToStep", "text" : "Step 4: Select Custom DNS\nFrom the dropdown, choose Custom DNS.\nEnter the nameserver values exactly as provided by Sierra Support.\nExample (your values may differ):\nns1.example.com\nns2.example.com\n\nDo not add extra nameservers or remove required ones." }, { "@type" : "HowToStep", "text" : "Step 5: Save Your Changes\nAfter entering the nameservers, changes are saved automatically.\nConfirm the new nameservers appear in the list." } ] } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.sierrainteractive.com/#organization", "@type" : "Organization", "alternateName" : "Sierra", "areaServed" : [ "US", "CA" ], "contactPoint" : { "@type" : "ContactPoint", "areaServed" : [ "US", "CA" ], "availableLanguage" : "English", "contactType" : "customer support", "email" : "support@sierrainteractive.com", "url" : "https://help.sierrainteractive.com/helpcenter/your-support-experience-with-sierra-interactive" }, "logo" : { "@id" : "https://www.sierrainteractive.com/#/schema/logo/image/", "@type" : "ImageObject", "height" : 696, "url" : "https://www.sierrainteractive.com/wp-content/uploads/2025/10/sierra-interactive-logo-lockup-med1.jpg", "width" : 696 }, "name" : "Sierra Interactive", "sameAs" : [ "https://www.facebook.com/sierrainteractive", "https://www.instagram.com/sierrainteractive", "https://www.linkedin.com/company/sierra-interactive", "https://www.youtube.com/@sierrainteractive" ], "url" : "https://www.sierrainteractive.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://help.sierrainteractive.com/helpcenter#website", "@type" : "WebSite", "alternateName" : "Sierra Help Center", "audience" : { "@type" : "Audience", "audienceType" : [ "Real Estate Agents", "Real Estate Brokerage", "Real Estate Teams", "Real Estate Brokers" ] }, "inLanguage" : "en-US", "name" : "Sierra Interactive Help Center", "potentialAction" : [ { "@type" : "SearchAction", "query-input" : { "@type" : "PropertyValueSpecification", "valueName" : "search_term_string", "valueRequired" : true }, "target" : { "@type" : "EntryPoint", "urlTemplate" : "https://help.sierrainteractive.com/helpcenter/kb-search-results?q={search_term_string}" } } ], "publisher" : { "@id" : "https://www.sierrainteractive.com/#organization" }, "url" : "https://help.sierrainteractive.com/helpcenter" } ```