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How to Add Emojis to Your Text Messages 

Use Sierra Interactive's built-in emoji picker to personalize text messages, templates, and mass texts.

Table of Contents

  1. Why This Feature Matters

  2. How to Open the Emoji Picker

  3. Where You Can Use Emojis in Sierra

  4. Viewing Emoji Use in Lead History

  5. Best Practices

  6. Troubleshooting Common Issues

  7. FAQs

Why This Feature Matters

Emojis are a small addition that can make your messages feel more personal and conversational, which matters when you're competing for a lead's attention in their text inbox. Used well, they can:

  • Make your messages feel more human and less like a form letter
  • Help your texts stand out, especially in mass outreach
  • Reinforce tone when a message might otherwise read as flat

How to Open the Emoji Picker

⚠️ Don't see text messages or emojis? Your Sierra Dialer may not be activated. Click here to get started.

When composing any text message in Sierra:

  1. Look for the emoji icon in the text compose toolbar.emoji txt
  2. Click it to open the emoji dropdown menu.
  3. Browse or scroll to find the emoji you want, then click to insert it into your message.

Sierra's emoji picker includes 330+ emojis.

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Where You Can Use Emojis in Sierra

The emoji picker is available anywhere in Sierra where you can compose a text message, including:

  • Manual texts from a lead detail page or the Inbox
  • Mass texts from the Lead Dashboard
  • Text message contact templates
  • Auto-responders
  • Tracking link messages via the Tracking Link Generator

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Viewing Emoji Use in Lead History

Once a text with emojis is sent, it appears as-is (emojis included) in:

  • The lead's correspondence history on their detail page
  • The message history panel when you send follow-up texts

Best Practices

  • Keep it purposeful. One or two well-chosen emojis add personality; a string of them can look unprofessional.
  • Stick to common emojis. Widely-recognized symbols (✅ 🏡 👋) render consistently across devices. Newer or obscure emojis may display as a box or question mark for some recipients.
  • Test before you scale. If you're using an emoji in a mass text for the first time, send a test message to yourself first to confirm it renders as expected.
  • Match your tone. Emojis work well in warm, conversational messages. They're usually out of place in compliance notices or formal follow-ups.

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Troubleshooting Common Issues

  • I don’t see the emoji option when composing a text
    Confirm the Sierra Dialer is fully connected at both the team and user levels
  • Emojis aren’t displaying correctly for a lead
    Some emojis may render differently depending on the recipient’s device or mobile carrier

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FAQs

  • Can I create a text template that includes emojis?
    Yes, you can add emojis to text templates for reuse across multiple leads.
  • Can I use emojis in mass texts?
    Yes, the emoji picker is available when sending mass texts from the Lead Dashboard.
  • Are emojis available in automated messages?
    Yes, you can include emojis in auto responders and tracking link texts.