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Improve Lead Engagement with the Call Widget

The Call Widget lets leads contact you instantly, ensuring you don’t miss opportunities to connect. By providing a one-click option that remains visible on the screen, this feature increases response rates and enhances the user experience.

Why This Feature Matters


When potential clients can't easily reach you, you risk losing valuable leads. The Call Widget addresses this issue by placing a direct call option right where users need it—at their fingertips. Not only does it keep your information accessible, but it also encourages more interactions, ultimately leading to higher conversion rates.

Call Widget Feature

Step-by-Step Instructions

  1. Log in to your Sierra dashboard and navigate to the Gear Icon.
  2. Select Site Layout Settings.
  3. In the left-hand menu, click on Footer.
  4. Scroll down to find the Call Widget frame and enable it.
  5. The Call Widget will now display on your site.
    1. When clicked, calls will be forwarded to the ‘Header Phone’ number defined in the Footer portion of Site Layout Settings.
  6. Ensure the Header Phone number matches the number shown in the Call Widget.

 

Call Widget Header and Footer

Best Practices

  • Regularly test the Call Widget to ensure it functions correctly and forwards calls to the right number. This minimizes missed opportunities.
  • Choose a mobile-friendly phone number for the Header Phone for better lead engagement on mobile devices.
  • Track and respond to missed calls from the widget promptly to fully capitalize on potential leads.

Troubleshooting Common Issues

  • Problem: The Call Widget isn’t showing up on my site.

    • Solution: Ensure you have enabled the widget in the Site Layout Settings and check that your site is live on a mobile or tablet device, as the widget only displays on those platforms.

      Mobile or Tablet Call Widget Feature

  • Problem: Calls aren’t being forwarded to the correct number.

    • Solution: Verify that the ‘Header Phone’ number in the Footer of the Site Layout Settings matches the number set in the Call Widget.

FAQs

  • Can I customize the appearance of the Call Widget?
    • Currently, the Call Widget’s design is standard. However, you can choose the phone number to display through your Header Phone settings.
  • Will the Call Widget appear on desktop sites?
    • No, the widget is designed to appear only on mobile devices and tablets for easy access on-the-go.
  • What happens if a lead clicks the Call Widget?
    • The lead’s call will be forwarded to the ‘Header Phone’ number, allowing you to answer the call directly.