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Introducing the Sierra Help Center

The Sierra Help Center has a brand-new look and improved functionality to help you find answers faster. This is your one-stop shop for all Sierra learning resources—from how-to guides and best practices to troubleshooting tips and release notes.

Why This Feature Matters

We know your time is valuable. That’s why we redesigned the Help Center to make it easier to search, navigate, and access the support materials you need—whether you’re a new agent learning the ropes or a seasoned team leader optimizing your setup. The new layout brings clarity and speed to your learning experience, all in one convenient place.

Step-by-Step Instructions

Here’s how to get the most out of the new Help Center:

  1. Visit the Help Center:

    Go to https://help.sierrainteractive.com/helpcenter

    Screenshot 2025-06-13 at 2.05.36 PM

  2. Use the Search Bar:

    Enter keywords or full questions to pull up relevant guides, FAQs, and troubleshooting tips.

    Tip: Add a question mark (?) at the end of your query if you’re using the “Ask Sierra” AI assistant.

  3. Browse by Category:

    Scroll down the homepage to explore content by category, including:

    • Activate Sierra

    • Video Resource Library

    • What's New at Sierra

    • Lead Generation

    • Lead Management

    • Integrations & API

     

  4. View Article Details:

    Click on any article to see detailed instructions, screenshots, links, and related resources.

  5. Bookmark Your Favorites:

    Keep frequently referenced articles handy by bookmarking them in your browser.

 

 

 

Best Practices

 

 

  • Be specific with search terms for more accurate results (e.g., “set up email alert” vs. “email”).

  • Use the category filters to explore related topics.

  • Check the bottom of each article for related content suggestions.

  • Share links to relevant articles with your team to streamline training.

 

 

 

 

Troubleshooting Common Issues

Issue

Solution

Can’t find a specific article

Try using different keywords or browse through the categories

Search returns too many results

Use quotes to narrow results (e.g., “saved search alerts”)

Article not loading properly

Try refreshing the page or checking your browser settings

Still stuck?

Contact our Support Team directly for personalized help

 

FAQs

Q: Is the Help Center only for admins?

A: Nope—it’s for everyone! Whether you’re an admin, team lead, or agent, the Help Center has something for you.

 

Q: Can I submit feedback on articles?

A: Yes! Scroll to the bottom of any article and click the feedback options to let us know if it was helpful.

 

Q: Is Ask Sierra the same as the Help Center?

A: Not exactly. Ask Sierra is an AI assistant that uses Help Center content to answer your questions directly inside the Sierra platform. The Help Center is the full library of support documentation.