--- title: Manage, Update, and Engage Leads at Scale with Bulk Actions description: Bulk Actions in Sierra Interactive let you update, assign, and engage multiple leads at once. Learn what Bulk Actions are, when to use them, available actions by role, and best practices. image: https://www.sierrainteractive.com/wp-content/uploads/2022/07/Website-Preview-V2A.jpg --- [Skip to content](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#main-content) [Contact Support](https://help.sierrainteractive.com/helpcenter/kb-tickets/new?hsLang=en) [![Sierra Interactive logo](https://help.sierrainteractive.com/hs-fs/hubfs/sierra%20interactive%20logo.png?width=250&height=34&name=sierra%20interactive%20logo.png)](https://help.sierrainteractive.com/helpcenter?hsLang=en) - [Sierra CRM Login](https://client.sierrainteractivedev.com/login.aspx?sn=sierrainteractive.com) - [Sierra Support](https://share.hsforms.com/1-PkIvKPkRJ2Oe4iP28LPugcrxj0?__hstc=240356316.ca34a03f98730f420ad639300528f2a2.1764955183725.1783970890126.1783975123568.351&__hssc=240356316.31.1783975123568&__hsfp=3cbed2008eb4c720102b6f72b9dd6767) - [Training & Learning](https://info.sierrainteractive.com/live-training-learning-opportunities) Show submenu for Training & Learning - [Sierra Academy](https://info.sierrainteractive.com/sierra-academy) - [Live Training Sessions](https://help.sierrainteractive.com/helpcenter/join-live-training-sessions-explore-sierra-learning-resources) Show submenu for Live Training Sessions - [Tuesdays 11AM ET](https://us02web.zoom.us/j/81520282538) - [Wednesdays 1:30PM ET](https://us02web.zoom.us/j/84246589732) - [Fridays 3PM ET](https://us02web.zoom.us/j/86964951435) - [Sierra YouTube Channel](https://www.youtube.com/@sierrainteractive/featured) - [Sierra Facebook Mastermind](https://www.facebook.com/groups/sierrainteractive) - [Referral Dashboard](https://www.sierrainteractive.com/customer-referral-dashboard/) - [Operations & Closures](https://info.sierrainteractive.com/sierra-interactive-observed-holidays) - [System Status](https://status.sierrainteractive.com/) Open main navigation Close main navigation - [Sierra CRM Login](https://client.sierrainteractivedev.com/login.aspx?sn=sierrainteractive.com) - [Sierra Support](https://share.hsforms.com/1-PkIvKPkRJ2Oe4iP28LPugcrxj0?__hstc=240356316.ca34a03f98730f420ad639300528f2a2.1764955183725.1783970890126.1783975123568.351&__hssc=240356316.31.1783975123568&__hsfp=3cbed2008eb4c720102b6f72b9dd6767) - [Training & Learning](https://info.sierrainteractive.com/live-training-learning-opportunities) Show submenu for Training & Learning - [Sierra Academy](https://info.sierrainteractive.com/sierra-academy) - [Live Training Sessions](https://help.sierrainteractive.com/helpcenter/join-live-training-sessions-explore-sierra-learning-resources) Show submenu for Live Training Sessions - [Tuesdays 11AM ET](https://us02web.zoom.us/j/81520282538) - [Wednesdays 1:30PM ET](https://us02web.zoom.us/j/84246589732) - [Fridays 3PM ET](https://us02web.zoom.us/j/86964951435) - [Sierra YouTube Channel](https://www.youtube.com/@sierrainteractive/featured) - [Sierra Facebook Mastermind](https://www.facebook.com/groups/sierrainteractive) - [Referral Dashboard](https://www.sierrainteractive.com/customer-referral-dashboard/) - [Operations & Closures](https://info.sierrainteractive.com/sierra-interactive-observed-holidays) - [System Status](https://status.sierrainteractive.com/) - [Contact Support](https://help.sierrainteractive.com/helpcenter/kb-tickets/new) Search Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.sierrainteractive.com/helpcenter?hsLang=en) 2. [Lead Engagement & Nurturing](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en) 3. [Bulk Actions](https://help.sierrainteractive.com/helpcenter/lead-engagement-nurturing?hsLang=en#bulk-actions) June 15, 2026 # Manage, Update, and Engage Leads at Scale with Bulk Actions ## Learn what Bulk Actions are, where to find them, when to use them, and best practices for managing leads at scale in Sierra Interactive. ### Table of Contents 1. [What Are Bulk Actions?](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#what) 2. [Where to Find Bulk Actions](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#where-to-find) 3. [List of Available Bulk Actions](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#list) 4. [When to Use Bulk Actions](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#when-to-use) 5. [Best Practices for Using Bulk Actions](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#best) --- ### What Are Bulk Actions? Bulk Actions let you update, organize, and engage multiple leads at once — instead of managing them one by one. Using Bulk Actions, you can: - Apply the same update to many leads simultaneously - Send messages to groups of leads in one step - Assign or reassign ownership, campaigns, alerts, and tags at scale This helps teams save time, reduce repetitive manual work, and ensure consistent follow-up across similar leads. Bulk Actions are especially powerful when used with **Smart Filters**, which allow you to narrow down your lead list before applying changes to only the right group of contacts. [back to the top](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#top) --- ### Where to Find Bulk Actions You can access Bulk Actions from the Leads Dashboard: **Leads tab → Leads Dashboard → Navigation bar → Bulk Actions dropdown![bulk\_actions](https://help.sierrainteractive.com/hs-fs/hubfs/bulk_actions.png?width=400&height=306&name=bulk_actions.png)** **Note:** You must select at least one lead by clicking the checkbox to the left of the Status field for the Bulk Actions dropdown to become active. The dropdown will remain greyed out until at least one lead is selected. Use filters or search first to display the specific group of leads you want to update, then use the Bulk Actions dropdown to apply changes. [back to the top](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#top) --- ### List of Available Bulk Actions The actions available to you depend on your permission level. **Agents can:** - Assign or unassign FAAP and TAP - Assign or unassign drip campaigns - Add or remove lead tags - Send bulk emails - Update lead status - Send bulk text messages - Add leads to the call list **Managers can:** - All Agent actions - Assign leads to the pond - Reassign leads to other users **Primary Managers can:** - All Agent and Manager actions - Assign listing alerts (E-Alerts and Market Updates) - Permanently delete leads If you don’t see a specific bulk action, it’s likely due to your user role or permissions. [back to the top](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#top) --- ### When to Use Bulk Actions Bulk Actions are best used when you need to apply the same change or follow-up to multiple leads at once. Common scenarios include: - Sending a follow-up message to a group of similar leads - Updating the status of many leads after an event or campaign - Assigning or changing campaigns for a filtered list - Adding or removing tags for segmentation - Reassigning ownership during team changes or workload shifts - Applying listing alerts to a group of interested buyers Instead of repeating the same task dozens of times, Bulk Actions let you complete it once — accurately and consistently. [back to the top](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#top) --- ### Bulk Actions with Leads Ponds  When working inside a Lead Pond, Bulk Actions behave differently depending on user role. - **Agent-level users** can use only **one Bulk Action in a Lead Pond: *Add to Call List*.**This is intentional so Agent-level users cannot “gamify” the system by bulk-emailing or bulk-texting leads to artificially move them into a Working status. - **Manager-level users** can enable additional Bulk Actions for Lead Ponds. This setting is controlled under **Lead Pond Settings** on the Lead Ponds page. This ensures Lead Ponds remain fair, balanced, and focused on proper lead engagement rather than automated manipulation. [back to the top](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#top) --- ### Best Practices for Using Bulk Actions - **Use Smart Filters First:** Always filter your lead list before applying a bulk action. This ensures you're only updating the right contacts and helps prevent accidental changes. - **Double-Check Your Selection:** Before applying any bulk action, confirm that: - The filters are correct - The total number of leads shown matches your expectation - This helps avoid unintentionally updating the wrong group. - **Create Templates for Emails and Texts:** Set up email and text templates in advance so you can quickly send polished, consistent messages when using bulk messaging. Templates help you save time, maintain consistent branding, and reduce the change of typos or incomplete messages. - **Start Small When Testing:** If you're using a bulk action for the first time, try it on a small group of leads before applying it to a larger list. [back to the top](https://help.sierrainteractive.com/helpcenter/manage-update-and-engage-leads-at-scale-with-bulk-actions#top) --- ### FAQs - **What are Bulk Actions?** Bulk Actions let you update, organize, and engage multiple leads at once, including changing statuses, assigning campaigns, sending messages, and adding tags. - **Where do I find Bulk Actions and how do they work?** Go to Leads → Leads Dashboard → Bulk Actions. Select at least one lead and use filters or search to apply updates only to the intended group. - **Do permissions affect which Bulk Actions I can use?** Yes. Agents, Managers, and Primary Managers have different access levels, with Managers able to reassign leads and Primary Managers able to assign alerts or delete leads. - **How can I avoid mistakes when using Bulk Actions?** Always filter your leads first, double-check your selection, and start small when testing new actions to prevent accidental updates. 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