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Managing Sierra Appointment Reminders and Notifications

Learn how to manage appointments scheduled through Sierra using Google Calendar, including setting reminders and understanding where notifications come from.

Why This Feature Matters

When Sierra appointments are synced to Google Calendar, Google becomes the system that manages your schedule, reminders, and alerts.

Sierra Interactive handles the scheduling and booking process, while Google Calendar is responsible for:

  • Calendar visibility
  • Event reminders
  • Notification timing
  • Alert delivery

Understanding this distinction helps ensure you don’t miss appointments and know exactly where to manage reminders.

Table of Contents

  1. What Happens After an Appointment is Scheduled

  2. Where Appointment Reminders Come From

  3. How to Set or Adjust Appointment Reminders

  4. Using Default Google Calendar Notifications

  5. Important Notes About Notifications

  6. Best Practices

  7. FAQs

What Happens After an Appointment Is Scheduled

Once an appointment is booked in Sierra:

  • The event is added to your Google Calendar
  • The appointment behaves like any other Google Calendar event
  • Notifications and reminders are controlled by Google Calendar settings

Sierra does not send separate in-app or CRM reminders for these appointments.

Where Appointment Reminders Come From

All reminders and alerts for scheduled appointments:

  • Are generated by Google Calendar
  • Follow your Google Calendar notification settings
  • May be delivered via email, mobile notification, or browser alert

If you are not receiving reminders, the issue is usually related to Google Calendar settings, not Sierra.

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How to Set or Adjust Appointment Reminders

Step 1: Open Google Calendar

  1. Go to Google Calendar.
  2. Make sure you are logged into the Google account connected to Sierra.

Step 2: Open the Appointment Event

  1. Click on the appointment on your calendar.

  2. Select Edit (pencil icon).

Step 3: Configure Event Notifications

Within the event:

  1. Locate the Notifications or Add notification section.
  2. Choose:
    • Notification type (email or popup)
    • Timing (for example: 30 minutes before, 1 day before)

You may add multiple reminders if desired.

Step 4: Save the Event

  1. Click Save to apply your reminder settings.

These reminders will now trigger automatically based on Google’s system.

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Using Default Google Calendar Notifications

  • You can also set default reminders so every new event includes alerts automatically.

  • Default notification settings are managed directly in Google Calendar preferences.

This is helpful if you want consistent reminders without editing each appointment individually.

Important Notes About Notifications

  • Sierra does not override Google Calendar reminder settings
  • Appointment reminders are not sent from within Sierra
  • Mobile notifications depend on your device’s Google Calendar app settings
  • Email notifications depend on your Google account preferences

If Google Calendar notifications are disabled, you may not receive reminders.

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Best Practices

  • Confirm your Google Calendar notifications are enabled

  • Set default reminders to avoid manual edits

  • Use multiple reminder times for important appointments

  • Verify the correct Google account is connected

  • Check mobile app notification permissions

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Troubleshooting & Common Questions

Troubleshooting Common Issues

  • I didn’t receive a reminder
    Check Google Calendar notification settings and device permissions.

  • I expected a Sierra notification
    Appointment reminders are managed by Google Calendar, not the Sierra CRM.

  • My appointment isn’t on my calendar
    Confirm the correct Google account is connected and syncing properly.

  • Can I change reminders in Sierra?
    No. Reminders are configured directly in Google Calendar.

FAQs

  • Does Sierra send appointment reminders?
    No. Google Calendar handles all reminders and alerts.

  • Can I customize reminder timing?
    Yes, using Google Calendar event settings or default notification preferences.

  • Will changes sync back to Sierra?
    Changes to reminders do not affect the appointment booking in Sierra.

  • Can I receive reminders on my phone?
    Yes, if Google Calendar notifications are enabled on your device.

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