Troubleshooting Cloudflare Access Blocks for Remote VAs and ISAs

Sierra Interactive uses Cloudflare, a global security service, to protect your website and the Sierra platform from harmful traffic. If Cloudflare detects unusual activity which can include legitimate traffic from virtual assistants (VAs) or inside sales agents (ISAs) working internationally it may temporarily restrict access. This is an automated security measure, not a change Sierra has made to your account.

Watch the video above for a walkthrough. For quick fixes, the static IP whitelisting process, and full troubleshooting steps, see Understanding Sierra's Website Security and Performance with Cloudflare.